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Latest DJI GO UPDATE Ken Or ED?
1405 20 2017-6-30
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jackiedh
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Since the latest DJI GO Update for the Inspire 1 etc. I am no longer getting the MAPS loading on any of my IPADS--IPAD Mini 4-IPAD PRO 9.7 on my new IPAD PRO 10.5--

If I delete the App and reinstall it they are there-next time I go to use the App they are gone no maps--I have the Maps casched in the background in the App and I have WIFI and Cellular available--Happens every time!!

Any one else seeing this or have any suggestions how io remedy it?

Ken or ED?

Thanks

Jack

2017-6-30
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jackiedh
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Anyone?

Jack
2017-7-1
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jackiedh
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One more try---Anyone?

Jack
2017-7-2
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DJI Mindy
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I'm sorry for the experience with our product, what's the version of DJI Go?V3.1.13 ?We just released today.
2017-7-3
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jackiedh
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DJI Mindy Posted at 2017-7-3 03:51
I'm sorry for the experience with our product, what's the version of DJI Go?V3.1.13 ?We just released today.

yes the last version and now this latest version
2017-7-3
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delcodrones
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I'm having the same issue. Map is not loading at all, This is something I need to use. I'm using an Ipad mini
2017-7-3
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DJI Mindy
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Have you guys tried with mobile phone? Or only iPad has this problem? Could you please help me to verify? Thanks in advance.
2017-7-3
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delcodrones
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DJI Mindy Posted at 2017-7-3 23:52
Have you guys tried with mobile phone? Or only iPad has this problem? Could you please help me to verify? Thanks in advance.

I have a v20 LG Android and it loads the Map, so on my end its looks the IOS Ipad mini there is an issue but I do not use the Mobile phone when flying. Thanks
2017-7-4
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jackiedh
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delcodrones Posted at 2017-7-4 04:23
I have a v20 LG Android and it loads the Map, so on my end its looks the IOS Ipad mini there is an issue but I do not use the Mobile phone when flying. Thanks

Same here works on Android phone & tablets --no Iphone to test only IPADS 4 of them and after reload of App it works then close out of app and no Maps again ---Happens every time!!

Tried everything same problem...

Jack
2017-7-4
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davawt
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Update All Ok with this New version 3.1.13 App

(Update)
Just installed latest software DJI Go for ipad mini 4 - and all works OK


Just a thought, have looked in Settings / Location on the iOS iPad mini or iPhone? See if they are turned on for the App.
Worth a try.
Bye
Dave
2017-7-4
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jackiedh
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davawt Posted at 2017-7-4 10:15
(Update)
Just installed latest software DJI Go for ipad mini 4 - and all works OK

All turned on

Jack
2017-7-4
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davawt
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Hi Jack,

Mine loaded straight off, Maps and all, my iOS version on a iPad mini 4 is 10.3.2

Best of luck, someone here will know, bye
Dave
2017-7-4
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delcodrones
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davawt Posted at 2017-7-4 11:39
Hi Jack,

Mine loaded straight off, Maps and all, my iOS version on a iPad mini 4 is 10.3.2

Did not work for me I installed the latest version of the Go app still the same no maps
2017-7-4
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DJI Mindy
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I have escalated your issue to our engineer, I will come back to you once I hear from them, appreciate your patience.
2017-7-5
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DJI Mindy
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Would you happen to upload a short video to Dropbox and post the link here? It would be more easier for our engineer to locate the problem. Thanks in advance.
2017-7-6
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AidanKless
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Hi, can you upload a screenshot or video? We need it to analyze the problem.
2017-7-6
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delcodrones
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DJI Mindy Posted at 2017-7-6 00:19
Would you happen to upload a short video to Dropbox and post the link here? It would be more easier for our engineer to locate the problem. Thanks in advance.

Hello DJI Mindy I did a uninstall and reinstall of the Go App on Ipad Mini and that fixed the issue. Please note that just an update did not.
2017-7-8
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DJI Mindy
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delcodrones Posted at 2017-7-8 07:57
Hello DJI Mindy I did a uninstall and reinstall of the Go App on Ipad Mini and that fixed the issue. Please note that just an update did not.

Thanks for your update, I will feedback to our engineer, please let me know if the problem persists.
2017-7-10
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jackiedh
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DJI Mindy Posted at 2017-7-10 01:31
Thanks for your update, I will feedback to our engineer, please let me know if the problem persists.

Mindy the problem still exists for me--

Jack
2017-7-10
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fans58013ad4
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jackiedh Posted at 2017-7-10 07:24
Mindy the problem still exists for me--

Jack

And it has happened to me also.  Have upgraded everything and still no maps!
2017-7-10
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DJI Mindy
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Can anyone who has the same problem help to post a short video here? We really need this to locate the problem, thank you.
2017-7-10
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