Since the latest DJI GO Update for the Inspire 1 etc. I am no longer getting the MAPS loading on any of my IPADS--IPAD Mini 4-IPAD PRO 9.7 on my new IPAD PRO 10.5--

If I delete the App and reinstall it they are there-next time I go to use the App they are gone no maps--I have the Maps casched in the background in the App and I have WIFI and Cellular available--Happens every time!!

Any one else seeing this or have any suggestions how io remedy it?

Ken or ED?

Thanks

Jack

Anyone?

Jack

jackiedh Posted at 2017-7-1 07:36
Anyone?

Jack

One more try---Anyone?

Jack

I'm sorry for the experience with our product, what's the version of DJI Go？V3.1.13 ？We just released today.

DJI Mindy Posted at 2017-7-3 03:51
I'm sorry for the experience with our product, what's the version of DJI Go？V3.1.13 ？We just released today.

yes the last version and now this latest version

I'm having the same issue. Map is not loading at all, This is something I need to use. I'm using an Ipad mini

Have you guys tried with mobile phone? Or only iPad has this problem? Could you please help me to verify? Thanks in advance.

DJI Mindy Posted at 2017-7-3 23:52
Have you guys tried with mobile phone? Or only iPad has this problem? Could you please help me to verify? Thanks in advance.

I have a v20 LG Android and it loads the Map, so on my end its looks the IOS Ipad mini there is an issue but I do not use the Mobile phone when flying. Thanks

delcodrones Posted at 2017-7-4 04:23
I have a v20 LG Android and it loads the Map, so on my end its looks the IOS Ipad mini there is an issue but I do not use the Mobile phone when flying. Thanks

Same here works on Android phone & tablets --no Iphone to test only IPADS 4 of them and after reload of App it works then close out of app and no Maps again ---Happens every time!!

Tried everything same problem...

Jack

(Update)
Just installed latest software DJI Go for ipad mini 4 - and all works OK


Just a thought, have looked in Settings / Location on the iOS iPad mini or iPhone? See if they are turned on for the App.
Worth a try.
Bye
Dave

davawt Posted at 2017-7-4 10:15
(Update)
Just installed latest software DJI Go for ipad mini 4 - and all works OK

All turned on

Jack

Hi Jack,

Mine loaded straight off, Maps and all, my iOS version on a iPad mini 4 is 10.3.2

Best of luck, someone here will know, bye
Dave

davawt Posted at 2017-7-4 11:39
Hi Jack,

Mine loaded straight off, Maps and all, my iOS version on a iPad mini 4 is 10.3.2

Did not work for me I installed the latest version of the Go app still the same no maps

I have escalated your issue to our engineer, I will come back to you once I hear from them, appreciate your patience.

Would you happen to upload a short video to Dropbox and post the link here? It would be more easier for our engineer to locate the problem. Thanks in advance.

Hi, can you upload a screenshot or video? We need it to analyze the problem.

DJI Mindy Posted at 2017-7-6 00:19
Would you happen to upload a short video to Dropbox and post the link here? It would be more easier for our engineer to locate the problem. Thanks in advance.

Hello DJI Mindy I did a uninstall and reinstall of the Go App on Ipad Mini and that fixed the issue. Please note that just an update did not.

delcodrones Posted at 2017-7-8 07:57
Hello DJI Mindy I did a uninstall and reinstall of the Go App on Ipad Mini and that fixed the issue. Please note that just an update did not.

Thanks for your update, I will feedback to our engineer, please let me know if the problem persists.

DJI Mindy Posted at 2017-7-10 01:31
Thanks for your update, I will feedback to our engineer, please let me know if the problem persists.

Mindy the problem still exists for me--

Jack

jackiedh Posted at 2017-7-10 07:24
Mindy the problem still exists for me--

Jack

And it has happened to me also.  Have upgraded everything and still no maps!

Can anyone who has the same problem help to post a short video here? We really need this to locate the problem, thank you.