DJI Natalia
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Byrd's Loft Posted at 2017-7-5 18:13
Mine is losing connection between the RC controller and the Spark as well. I've flow it with the Andriod smartphone connected to the RC Controller via the WiFi connection and also with an OTG cable. Once DJI Go app says 'aircraft disconnected' I cannot regain control with the RC controller. I have not tried to hard reboot the controller as mentioned in another thread (power button and pause?). Most recently I had to hand capture the Spark which was hovering at 12 inches above ground and remove its battery or I guess I could have waited for it to drain down and land, but it wasn't in a great spot for landing and definitely had not returned to home. fortunately I was flying in close proximity so I could get to it.
Would you please export the flight log and data from black box firstly? You can contact online chat support to get a case number.
Please download the Assistant 2 from DJI official Spark website page, install it.
Connect the drone to your PC, run Assistant 2, then click "black box", you can get the file.
Then click "Upload Data--Confirm", choose the log which showing the accident, and export it.
Please upload both files to Dropbox and post the link here so we can help you analyzed the data. Besides, please let me know your case number after you get that, thanks.
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