DJI Mindy
Administrator
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federico, we really sympathize with your situation and deeply sorry for the crash accident. While the data analysis is based on objective data log.
If the first crash accident occurred, you should contact us right away rather than flying again. Our data analysis will only analyze the latest crash flight log.
The failure of IMU calibration may be caused by the accident rather than the mishap was caused by IMU.
Flight time was at night in city. Unit took off in Atti mode, electromagnetic interference was detected, due to lack of GPS lock, unit drifted forward into obstacle with momentum and crashed. It's not a malfunction so we are unable to provide warranty service. We apologize for that.
The service fee is 65 dollars per working hour. If more than one part is damaged, working hours for each part will be added.
The drone will conduct the flight test after repair, and then quality evaluation, repair team will get it fixed, no worries.
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