Hey everyone, this is my first time posting but I just want to say off the bat that this forum has provided a tremendous amount of useful information. It's been hugely helpful. Anways. we received the Inspire about 2 months ago, and just recently managed to get 2 more batteries delivered through a company here in Toronto. As for the second Remote Control, no luck. We've been after DJI for months now and the level of customer services has been absolutely atrocious. Is anyone else experiencing this? Here's the latest salvo:
On Mar 23, 2015, at 2:26 PM, Doug wrote:
You say my request has been solved. Does that mean you have shipped the 2nd controller that we ordered months ago? Please advise.Thanks … Doug
On Mar 23, 2015, at 2:21 PM, DJI Technology <support@djitechnology.zendesk.com> wrote:
##- Please type your reply above this line -##
Your request (113974) has been solved. Please submit a new request if you have any further questions.
 | M. F. (DJI Technology)
Mar 23, 11:19 Dear Doug, Thank you for contacting DJI North America. You have reached DJI Technology, the North American Customer Support and Repair Center. We specialize in product tech support and customer service needs. The 2nd RC often ships separate from the main package. We apologize for the inconvenience and appreciate your patience. For online store or pre-sale assistance, we recommend you reach out to OnlineSales@DJI.com or our online chat specialists. They are available at this link in the lower right-hand corner Monday-Friday, 9am-5pm PST. http://store.dji.com/ Thank you for choosing DJI,
"The Future of Possible!” |
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