Hans Sanchez
lvl.2
United Kingdom
Offline
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Hello all, please bare with me as I am having a very difficult time and I'm also new to this Forum.
I will try my best to keep this as short as possible. I have had a severe Drone incident and I am quite frankly devastated.
I was flying my DJI Phantom 3 Standard out in the woods and decided to manually land it once the battery reached 30%. I manually landed it to within touching distance
of my hand. Then, all of a sudden, when I pressed "land" on my DJI Go App. the aircract went up and flew away from me at a speed I have never seen it go before.
It disappeared out of my eyesight view. Gone. Haven't seen it since. On the flight path video I can clearly see the aircract turning around to face me - that was me
trying to control it with the controller and bring it back but to no avail. It faced me, but still was moving away from me very fast. Anyway, I lost visual on the app as well.
I found out via the flight path that it crash landed in the woods at 10% battery, 55m height. Therefore I believe it crash landed in a tree. Rgeardless, I've spent 2 days looking
for it in the muddy woods but it's not there. Possibilities: wind blew it out of the tree and into the river, a passerby spotted it and took it, or it didn't crash where it says it did.
The co-ordinates took me to the exact spot it was supposed to be but nope, nothing.
On the flight path video, it can be seen that I tried to press "set remote controller as home point" but even after I did that; the aircraft continued to fly away from me.
Anyway, I've filed a report with DJI and sent them all the information requested, they just got back to me today telling me they've received it and it will take some time to analyse.
What I want to know is - what is DJI's resolution for something like this? I cannot be the only person this has happened to. Apparently it is to be deteremined whether it was a system malfunction or pilot error but it was clearly NOT pilot error! I know they have to analyse the data so it's not a case of whether I can "convince" them that it wasn't my fault, but they will see on the data that it wasn't. I shouldn't be worried, but I still am. I'll spare you the sob story of how long it took me to accquire this aircraft. If it does come back as system malfunction - then what? I can't have lost this very expensive aircraft, through no fault of my own, and just accept the fact it's gone just like that.
Apologies if the post sounds hostile but if you've dealt with car insurance companies then I'm sure you'll relate the the belief that companies will try their very best to NOT help the consumer.
Any responses with help or past experience would be greatly appreciated. Do not mind answering any questions if any user needs a bit more clarity on the situation. Thanks in advance.
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