Jason Grubb
lvl.2
Flight distance : 5456 ft
United Kingdom
Offline
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If DJI had given us all the option to roll back the firmware AS SOON AS WE WERE HAVING ISSUES, WHILE DJI CAME UP WITH THE FIX you wouldn't have so many disgruntled customers .....because believe this or not .......WE ARE CUSTOMERS WHO HAVE PAID GOOD MONEY FOR THESE PRODUCTS.
IF MY 4 SERIES M SPORT BMW had a software upgrade at the garage and I was unable to drive it....do you think they would just hand the keys back to me and disown the problem, we all know they would sort it straight away, or at least give me a courtesy car ( software roll back ) until the problem they had created was sorted.
Half the problem is DJI have created this situation, yet as a company you don't accept liability or at least communicate with your customers. I personally own a multi million pound company and one thing I have learnt over the years is to be honest and treat customers with respect, keeping them in the loop with developments about problems that occur, as we all know they do happen, Its how your respond and deal with the situation your remembered by.
DJI could of very easily defused this situation and retained many customers. going forward into the future, Customer experience is key. we shouldn't have to be wasting our time on sites like this trying to learn how to put a £1,300 drone back in the air and fly it safe. |
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