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dead battery
479 2 2017-8-17
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fans8d58e444
lvl.1
Flight distance : 378136 ft
United States
Offline

I have a brand new Phantom 4 Intelligent Battery -- that appears to be dead on arrival. I know my charger is good -- it charged my other battery just finre. But the new battery does not respond to anything - pressing the on button, or plugging the battery into the charger. Help!!!
2017-8-17
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Please try to charge over one hour, the battery may be in sleep mode because of transportation.
If there is no response after an hour, please contact support to start a ticket and send it in for replacement.
Sorry for the trouble caused, here is the link to obtain support: http://www.dji.com/support
2017-8-18
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DustMan
lvl.4
Flight distance : 925955 ft
United States
Offline

Take it to your local hobby shop they should be able to start low battery charge
2017-8-19
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