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Garreth
lvl.1
Flight distance : 95568 ft
United Kingdom
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Hi newbie here. I have a mavic pro and have been using the controller along with my samsung S7 edge fine. Today however I get a message saying unsupported display using the app, any ideas?
2017-8-19
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jims3000
lvl.4
United States
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check your screen resolution on my s8 i had to change it to hd not sure what resolution the s7 has but should be under display in settings
2017-8-19
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Garreth
lvl.1
Flight distance : 95568 ft
United Kingdom
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Thanks for your advice. Unfortunately changing the screen resolution doesn't fix the problem...im still getting the same message
2017-8-19
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Mari
Captain
Flight distance : 1137402 ft
Netherlands
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... there are many posts about problems with App on Android devices... many tips to fix it, sometimes it works, sometimes it doesn't. Please search forum for other topics about this subject.
2017-8-19
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Jenee 2
Captain
Flight distance : 7852129 ft
Australia
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Is there a chance you have screen rotation turned off. The DJI GO 4 app will only work in landscape.
2017-8-19
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DJI Diana
Administrator
Flight distance : 2408 ft

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Remove the APP,  go to the DJI official website, then go to the download page of Mavic, scan the QR code to download the APP.
2017-8-19
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MARSAN
First Officer
Flight distance : 966978 ft
Belgium
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DJI Diana Posted at 2017-8-19 22:55
Remove the APP,  go to the DJI official website, then go to the download page of Mavic, scan the QR code to download the APP.

Dear DJI Diana,

Your reply makes me nervous.
I usually get my apps from Google Play Store, including the DJI GO 4 app.
Your advice makes me believe now that there are two different DJI GO 4 apps, one in Google Play Store and one on the official website of DJI.
Which is the correct one?

Could you please clarify?
2017-8-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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MARSAN Posted at 2017-8-20 00:21
Dear DJI Diana,

Your reply makes me nervous.

For the Android devices, the resolution of tablets and phones are different, the user will get this error if a phone user downloaded the APP which is suitable for the resolution of a tablet, or a tablet user downloaded the APP which is suitable for a phone. No worries, they are the same in other aspects. Scan the QR code to download the APP can avoid the user to download an incorrect APP.
2017-8-20
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MARSAN
First Officer
Flight distance : 966978 ft
Belgium
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DJI Diana Posted at 2017-8-20 00:35
For the Android devices, the resolution of tablets and phones are different, the user will get this error if a phone user downloaded the APP which is suitable for the resolution of a tablet, or a tablet user downloaded the APP which is suitable for a phone. No worries, they are the same in other aspects. Scan the QR code to download the APP can avoid the user to download an incorrect APP.

Thank you.
So for Android there are different versions of the DJI GO 4 app regarding their screen's resolution.
I have downloaded the DJI GO 4 app from Google Play Store for my Samsung Galaxy S8, but I have had no issues with regard to my phone's resolution.
My phone has three resolutions, HD+, FHD+ and WQHD+ and all three work equally well with the DJI GO 4 app.  
2017-8-20
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DALLASFREAK
lvl.2
Flight distance : 1074957 ft
United States
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MARSAN Posted at 2017-8-20 00:21
Dear DJI Diana,

Your reply makes me nervous.

Pick up a iPhone 7plus
2017-8-20
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MARSAN
First Officer
Flight distance : 966978 ft
Belgium
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No thanks, I'll gladly keep my Samsung Galaxy S8.
2017-8-20
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Garreth
lvl.1
Flight distance : 95568 ft
United Kingdom
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DJI Diana Posted at 2017-8-19 22:55
Remove the APP,  go to the DJI official website, then go to the download page of Mavic, scan the QR code to download the APP.

This didnt work. I got it sorted in the end by deleting the app again then deleting all the files that were left behind on my phone after deleting the app. I then reinstalled the app from the play store and updating all firmware again. Seems to be working fine now. Time will tell. Thankyou for your advise though.
2017-8-20
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DALLASFREAK
lvl.2
Flight distance : 1074957 ft
United States
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MARSAN Posted at 2017-8-20 03:19
No thanks, I'll gladly keep my Samsung Galaxy S8.

LOL......but....I have had no crashes .......I do believe I will go ahead and pick up a crystal-clear from DJI....the bad....460.00
2017-8-20
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MARSAN
First Officer
Flight distance : 966978 ft
Belgium
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DALLASFREAK Posted at 2017-8-20 07:28
LOL......but....I have had no crashes .......I do believe I will go ahead and pick up a crystal-clear from DJI....the bad....460.00

If you had no crashes, you are obviously using this good old stable and reliable workhorse:
Samsung Galaxy S8

Highly recommended, as other users of the S8/S8+ on this forum can easily confirm.
2017-8-20
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DJI Diana
Administrator
Flight distance : 2408 ft

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Garreth Posted at 2017-8-20 03:31
This didnt work. I got it sorted in the end by deleting the app again then deleting all the files that were left behind on my phone after deleting the app. I then reinstalled the app from the play store and updating all firmware again. Seems to be working fine now. Time will tell. Thankyou for your advise though.

So glad to hear that you've got it resolved, hope it works well for you.
2017-8-20
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