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DJI Support on Facebook
847 14 2017-8-24
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Blackwood
Second Officer

United States
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Since we are not getting answers in this forum about the issues we have after the last firmware update, I think we need to expand our complaints to other sites that have more viewing traffic.  The DJI Support page on Facebook would be a good starting place.  (I've attached a snapshot of a post to this thread, hopefully it will show up when I post this.)

I saw this exchange on their page this morning and responded. Basically the moderator claims that on Facebook they will respond in less than an hour to 90% of all posts.  I let them know about how we feel.  I think we need as many of us as we can that have this problem, should also post there to show that I'm not the only one.


DJI Support Facebook

DJI Support Facebook
2017-8-24
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paraviz02
lvl.4

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Roger that. Thanks for the head's up!
2017-8-24
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paraviz02
lvl.4

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My goodness, Facebook is so slow ... Jeez.

Is there a thread already started for I2 issues? I can't even find the one you posted the screenshot of.
2017-8-24
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Blackwood
Second Officer

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paraviz02 Posted at 2017-8-24 06:55
My goodness, Facebook is so slow ... Jeez.

Is there a thread already started for I2 issues? I can't even find the one you posted the screenshot of.

No, I had posted in someone's else reply to the new Mavic Firmware update because he was bashing DJI for not responding.  Might be a good idea to start a new thread for all of us to get in on.
2017-8-24
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fans41f3800c
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Couldn't agree more. DJ needs to be exposed on a bigger platform about their crummy service and crummy products maybe then people will consider buying something else
2017-8-24
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paraviz02
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Blackwood Posted at 2017-8-24 07:05
No, I had posted in someone's else reply to the new Mavic Firmware update because he was bashing DJI for not responding.  Might be a good idea to start a new thread for all of us to get in on.

Ok - I just posted something. I guess DJI has to approve the post before it is shown.
2017-8-24
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Blackwood
Second Officer

United States
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paraviz02 Posted at 2017-8-24 07:20
Ok - I just posted something. I guess DJI has to approve the post before it is shown.

Ya I kind of had a feeling that would happen.  That's another reason why I posted on an existing thread.  It will be interesting to see if they allow your post to be seen.
2017-8-24
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fans41f3800c
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Maybe if there was a company making drowns  in the United States of America we would not have these issues!
2017-8-24
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fans41f3800c
Captain
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And does this sound familiar, I apologize about your bad experience with my spelling I will work harder in the future to spellcheck
2017-8-24
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fansa84fe8a4
First Officer
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fans41f3800c Posted at 2017-8-24 07:37
Maybe if there was a company making drowns  in the United States of America we would not have these issues!

You could buy a USA built FreeFly Alta, but then you'd spend maybe 3-4 times the price of the I2, and it would also be 3-4 times larger as well.  Thing is the size of a washing machine.
2017-8-24
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Blackwood
Second Officer

United States
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Not a surprise, but it's been over an hour and no response from DJI on Facebook either.  So much for their under one hour response claim.
2017-8-24
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fans41f3800c
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Yes a friend of mine has a Alta free fly eight with a redeye epic and what a beautiful piece of equipment but very very expensive
2017-8-24
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orion0007
Second Officer
Flight distance : 308642 ft
United States
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Blackwood Posted at 2017-8-24 07:05
No, I had posted in someone's else reply to the new Mavic Firmware update because he was bashing DJI for not responding.  Might be a good idea to start a new thread for all of us to get in on.

THEY REMOVED YOUR POST!
2017-8-24
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Blackwood
Second Officer

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orion0007 Posted at 2017-8-24 17:57
THEY REMOVED YOUR POST!

I just checked, it's still there.  But still no response.
2017-8-25
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phantom_of_the_
lvl.3
Flight distance : 90459 ft
United Kingdom
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It may be handy to post a link to the FB page you are talking about. Let me do that for you:

https://www.facebook.com/DJISupport/

Hope this helps.
2017-8-25
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