Nigel_
Second Officer
Flight distance : 388642 ft
United Kingdom
Offline
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Eric13 Posted at 2017-9-2 20:52
Upload the flight record (.txt file) from your device at the link below and someone will be able to help you.
If you don't know how to retrieve the record (depends if iOS or Android) google it.
http://www.phantomhelp.com/LogViewer/Upload/
The instructions are written on the page you linked to, no need to google it ;)
DJI support is the place to get it sorted, or if it wasn't your fault then maybe take it back to the retailer it came from if it is only 2 weeks old.
Shouting is definitely not a good idea, either at us or at DJI support!
New aircraft do occasionally fall out of the sky, but it is normally in their first 3 flights, not after flying 47Km. We have seen very few incidents recently.
If you upload the logs to phantomhelp as suggested then someone here will work out what probably happened so you know how DJI support should deal with it.
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