Hi all,

Only getting back into flying after Mavis was returned from repair.

However, I have noticed that the remote is cutting into my little reverse style usb connector where it recesses into the side of the remote. I have a pic but can't put it up yet as I am in work but just wanted to sound out if anyone else is seeing the same?

These little cables are super thin and soft and I dont think it is going to last long at this rate.

The recess on the side of the remote is very sharp too.

Just me or not?

J

I will see, carefully, mine.
I didn't notice anything at all, but I will be cautious.
Thanks for sharing your situation.

Hey guys.....see below
Anyone else seeing this?

I've never seen anyone stuff the wire into the slot before.  

Pretty sure that's what it is for bud :/

Could you tell me your case number?

Hi Susan,

I haven't raised a case as it hasn't actually failed. I guess I am just a bit concerned that it will

Dont know if i am being daft or not?

J

Jinjur Posted at 2017-9-6 00:54
Hi Susan,

I haven't raised a case as it hasn't actually failed. I guess I am just a bit concerned that it will

Is it the Android cable or IOS cable? I will check and forward the designated team try to resend a cable for you. Thanks!

Hi Susan,

It is the Android cable. Do you have any thoughts on why this is happening?

Obviously, some users think i should not have the cable tucked in? Perhaps its my fault then? If it is my fault you definitely don't need to send a cable, wouldn't be fair.

But if this is an issue, should i try and remove the sharpness from the edge of the recess of the remote or something?

Thanks for your help

Andy

Hi Susan,

Ok. I softened the edges of the remote recess, I hope it will help.

It just looks like some roughness left by the casting process. It has definitely cut the cable though.

Would you be able to send a replacement or do i need to raise a case for this?

Regards
Andy

Jinjur Posted at 2017-9-7 08:53
Hi Susan,

Ok. I softened the edges of the remote recess, I hope it will help.

Andy, I have forwarded it to the designated team for further assistance. And they will arrange for you soon.

Jinjur Posted at 2017-9-7 08:53
Hi Susan,

Ok. I softened the edges of the remote recess, I hope it will help.

I have PMed you the UPS tracking number, please check and confirm. Hopefully you will receive it soon.