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Mavic RC damaging USB cable
1035 11 2017-9-5
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Jinjur
Second Officer
United Kingdom
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Hi all,

Only getting back into flying after Mavis was returned from repair.

However, I have noticed that the remote is cutting into my little reverse style usb connector where it recesses into the side of the remote. I have a pic but can't put it up yet as I am in work but just wanted to sound out if anyone else is seeing the same?

These little cables are super thin and soft and I dont think it is going to last long at this rate.

The recess on the side of the remote is very sharp too.

Just me or not?

J
2017-9-5
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DocAraxá
First Officer
Flight distance : 202283 ft
Brazil
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I will see, carefully, mine.
I didn't notice anything at all, but I will be cautious.
Thanks for sharing your situation.
2017-9-5
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Jinjur
Second Officer
United Kingdom
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Hey guys.....see below
Anyone else seeing this?




20170905_190836.jpg
2017-9-5
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AG0N-Gary
Captain
Flight distance : 700846 ft
United States
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I've never seen anyone stuff the wire into the slot before.  
2017-9-5
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Jinjur
Second Officer
United Kingdom
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Pretty sure that's what it is for bud :/
2017-9-5
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DJI Susan
Administrator
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Could you tell me your case number?
2017-9-5
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Jinjur
Second Officer
United Kingdom
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Hi Susan,

I haven't raised a case as it hasn't actually failed. I guess I am just a bit concerned that it will

Dont know if i am being daft or not?

J
2017-9-6
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DJI Susan
Administrator
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Jinjur Posted at 2017-9-6 00:54
Hi Susan,

I haven't raised a case as it hasn't actually failed. I guess I am just a bit concerned that it will

Is it the Android cable or IOS cable? I will check and forward the designated team try to resend a cable for you. Thanks!
2017-9-6
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Jinjur
Second Officer
United Kingdom
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Hi Susan,

It is the Android cable. Do you have any thoughts on why this is happening?

Obviously, some users think i should not have the cable tucked in? Perhaps its my fault then? If it is my fault you definitely don't need to send a cable, wouldn't be fair.

But if this is an issue, should i try and remove the sharpness from the edge of the recess of the remote or something?

Thanks for your help

Andy
2017-9-6
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Jinjur
Second Officer
United Kingdom
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Hi Susan,

Ok. I softened the edges of the remote recess, I hope it will help.

It just looks like some roughness left by the casting process. It has definitely cut the cable though.

Would you be able to send a replacement or do i need to raise a case for this?

Regards
Andy
2017-9-7
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DJI Susan
Administrator
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Jinjur Posted at 2017-9-7 08:53
Hi Susan,

Ok. I softened the edges of the remote recess, I hope it will help.

Andy, I have forwarded it to the designated team for further assistance. And they will arrange for you soon.
2017-9-7
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DJI Susan
Administrator
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Jinjur Posted at 2017-9-7 08:53
Hi Susan,

Ok. I softened the edges of the remote recess, I hope it will help.

I have PMed you the UPS tracking number, please check and confirm. Hopefully you will receive it soon.
2017-9-7
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