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Left mobile device clamp on RC became loose ...
3729 38 2017-9-7
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SparkPete
lvl.2
Flight distance : 83852 ft
Germany
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it wobbles up and down seriously. The right clamp is still firm as new.

Never forced anything overly big inside, like an iPad mini, just my iPhone 6+

Is this a known issue or did I just get a bad sample?
2017-9-7
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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Not sure, mine is still nice a solid and i use my iPhone6S all the time.
2017-9-7
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lannes
Captain
Flight distance : 4465 ft
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Australia
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It's not a known issue, both my mavic and spark controller jaws are actually to stiff
2017-9-7
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DJI Diana
Administrator
Flight distance : 2408 ft

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Could you please post a video about this issue if it is possible?
2017-9-7
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SparkPete
lvl.2
Flight distance : 83852 ft
Germany
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DJI Diana Posted at 2017-9-7 20:33
Could you please post a video about this issue if it is possible?

Hi Diana,

here is a the video:

It gets worse over time.
2017-9-13
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DJI Diana
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SparkPete Posted at 2017-9-13 04:07
Hi Diana,

here is a the video: https://youtu.be/Lia3mkl36cc

Have you ever dropped it? When did you purchase it?
2017-9-14
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SparkPete
lvl.2
Flight distance : 83852 ft
Germany
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DJI Diana Posted at 2017-9-14 22:35
Have you ever dropped it? When did you purchase it?

No, I never dropped it. It didn't become loose suddenly but gets loose more and more over time like it unscrews itself inside.

I've bought the fly more combo on June 22, 2017.
2017-9-14
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DJI Diana
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SparkPete Posted at 2017-9-14 23:02
No, I never dropped it. It didn't become loose suddenly but gets loose more and more over time like it unscrews itself inside.

I've bought the fly more combo on June 22, 2017.

Please provide me with the SN of the RC. I would recommend you send the RC in for diagnosis and repair,  please contact the Support to start a case. http://www.dji.com/support
2017-9-15
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carstenheuer
lvl.1
Flight distance : 30568 ft
Germany
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I have to 100% the same problem! I have treated the controller like a raw egg and he has never fallen me down!
2017-9-24
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carstenheuer
lvl.1
Flight distance : 30568 ft
Germany
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I've bought the fly more combo on 11.08.2017.
2017-9-24
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DJI Diana
Administrator
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carstenheuer Posted at 2017-9-24 23:49
I've bought the fly more combo on 11.08.2017.

Could you please contact the Support to start a case, then send it in for diagnosis and repair?  Besides, please provide me with the SN of the RC and repair case number.
2017-9-25
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carstenheuer
lvl.1
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Germany
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DJI Diana Posted at 2017-9-25 00:04
Could you please contact the Support to start a case, then send it in for diagnosis and repair?  Besides, please provide me with the SN of the RC and repair case number.

CONTROLLER SN: 0J0CE7400107KQ

Case Number:  CAS-1036409-J1R7Q3
2017-9-25
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Sparky_17
Captain
Flight distance : 62349 ft
Canada
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was this caused by using an iPad mount? or just from having an iphone in the claw?  Reason I ask, is I'm buying an ipad mount and worried it may loosen the claws over time
2017-9-25
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carstenheuer
lvl.1
Flight distance : 30568 ft
Germany
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Sparky_17 Posted at 2017-9-25 05:56
was this caused by using an iPad mount? or just from having an iphone in the claw?  Reason I ask, is I'm buying an ipad mount and worried it may loosen the claws over time

I use an OnePlus 3T 5,5" (Android)
2017-9-25
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DJI Diana
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carstenheuer Posted at 2017-9-25 05:02
CONTROLLER SN: 0J0CE7400107KQ

Case Number:  CAS-1036409-J1R7Q3

Thanks, we'll take care of it after it arrives, hope everything goes smoothly!
2017-9-25
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scorpionro
lvl.2
Flight distance : 211355 ft
Ireland
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I also have the exact same issue. It's not as bad as in the OPs video, but it's definitely noticeable. I've been using it exclusively with an iPhone 6S (non-Plus). I guess I'll open a case with DJI and go from there.
2017-9-27
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fans808b3899
lvl.2
Australia
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Mmmm, I have the exact same problem but the right hand side is loose. The only thing I’ve put in there is my iPhone se.
I’ve had my drone less than 2 weeks too, bought it in the fly more combo.
2017-10-1
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DJI Elektra
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Hong Kong
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fans808b3899 Posted at 2017-10-1 08:55
Mmmm, I have the exact same problem but the right hand side is loose. The only thing I’ve put in there is my iPhone se.
I’ve had my drone less than 2 weeks too, bought it in the fly more combo.

You can send it back for check if it had a bad impact on your daily use. If you encounter any problem during the case, please contact us.
2017-10-13
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TangoOscarNovem
lvl.2
Australia
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DJI Elektra Posted at 2017-10-13 03:02
You can send it back for check if it had a bad impact on your daily use. If you encounter any problem during the case, please contact us.

Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

The remote controller had never had a “bad impact” as you say, I have literally only used it about a dozen times as it’s only 2 weeks old. The right hand controller arm was never as tight as the left hand one right out of the box and only got looser and looser with each use, which indicates to me that the RC was faulty from the factory.
I guess that QC is a hit and miss affair with DJI, I just got unlucky I guess. As I haven’t received my repaired RC back yet I cannot really comment on the quality of the repair.

Oh and if anyone is interested, if you do happen to have a warranty claim on a faulty product from DJI and you even have the care refresh package and they ask you to send it to one of their repair places, the packaging is at your own expense, albeit they do pay for the shipping. Apart from that DJI after sales service has been wonderful thus far. Grounded for three weeks has me sky envy.
2017-10-21
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DJI Elektra
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China
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TangoOscarNovem Posted at 2017-10-21 03:16
Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

Glad you have good experience with our service. Have a nice flight.
2017-10-23
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Viking-Pilot
Captain
Flight distance : 2379249 ft
Spain
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TangoOscarNovem Posted at 2017-10-21 03:16
Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

Thanks for the info, it gives me some kind of relieve...and hope never have get through a situation like this.
2017-10-24
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fansf5a7e37a
lvl.3
Germany
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I have the same Problem with the left clambing
2017-11-18
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Big Lunchbox
lvl.1
United States
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TangoOscarNovem Posted at 2017-10-21 03:16
Hi DJI Electra,

Yeah, I sent it back nearly 3 weeks ago. It’s in transit on the way back to me, I should get it back by the end of next week, 26/10/2017, accordin’g to the tra’cking information that I have been given by DJI anyway.

Hi, Did you get your RC back. Was it repaired properly? Mine is now wobbly, wondering if I can tighten it mysel? Hope to hear from you soon. Thanks, Big Lunchbox
2018-3-19
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
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I have the same problem too. I have owned the spark fly combo for almost a year, have more than 300 flights and the left clamp is slightly wobbly for me.
2018-11-11
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SparkPete
lvl.2
Flight distance : 83852 ft
Germany
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I fixed it myself. Reason was a loose screw inside.



I removed the screw marked in green, then removed the plastic cap underneeth. Had to wiggle it a bit back and forth to remove it (and install it back later).
Then you see the hinge, where the arm is attached to the controller. A small screw holds the hinge and that become loose though it was fixated with Loctite (probably not enough). Unfortunately the plastic lip marked in red prevents you from reaching the screw with a tiny Philips screwdriver (N.00 if I remember corectly) . You can either try to use your screwdriver at an extreme angle (risking you damage the screw), disassemble the controller further to get better access to the screw (difficult) or do what I did, use a small file and remove a bit plastic from the lip. A 3 mm circle is enough and has no negative impact on the rigidity of the controller and doesn't look obstrusive.
IMG_5757.jpg

I'd recommend you first remove the screw completely and apply new blue Loctite before you screw it in again otherwise the issue will reappear sooner or later.

I assume this repair might void your warranty but my Spark was out of warranty anyways.

Btw. had do do this on both sides as the other became loose as well. Hadn't this issue again since.

Good luck

Pete



2018-11-12
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Wolferl
Captain
Flight distance : 22615 ft
Austria
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SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Nice work man!

Cheers,
Wolferl
2018-11-12
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
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SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Hi, I am 14 can you simplify the steps for me to repair my wobbly left arm?
2018-11-20
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
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SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Hi, I am 14 can you simplify the steps for me to repair my wobbly left arm?
2018-11-20
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S-e-ven
Captain
Flight distance : 5759259 ft
Thailand
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Jacob Williams Posted at 11-20 20:55
Hi, I am 14 can you simplify the steps for me to repair my wobbly left arm?

PM  him  !
2018-11-20
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silversurfer531
lvl.1
Flight distance : 37503 ft
United States
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if you take the small plate off right below the metal arm, it's a torx or hex screw and pop the plate off, there is 1 screw that holds that metal arm. I just tightened mine up, took all of 5 minutes.
2018-11-24
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fans002e311d
lvl.1

United States
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I have the same issue with the left arm of the remote being wobbly. Got the Fly More kit this summer and treat it with kid gloves. Can only submit a pic and not a video so can’t demonstrate here.
2018-11-29
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Flighty
Captain
Flight distance : 1977175 ft
Austria
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SparkPete Posted at 11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Very good info,, thanks...
2018-11-30
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twentythrill
lvl.2

Australia
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Mine too, I have the exact same problem on the left handle since right after I opened the box, don't know how to fix it and don't want to send it to DJI because I'm afraid that they could mark my case as a "no fault found" and charge me 50$ for the inspection. Honestly I am very disappointed about my Mavic Air because I also have a lot of other problems on the drone itself, just want to fix the remote as soon as possible so I can sell my Fly More Combo to someone else, I'm done with DJI.
2019-1-3
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djiuser_QzKwojzwyrEL
lvl.1

India
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I have the same problem. Now left clamp loose.Handled it with extreme care whole time but still this happened.Purchase was January 11th as flymore combo.
2019-1-29
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
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SparkPete Posted at 2018-11-12 00:51
I fixed it myself. Reason was a loose screw inside.

[view_image]

Can you make a video on this repair process, please? I am 14 years old and am having troubles with your steps.
2019-3-16
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GuLe
lvl.2
Flight distance : 401447 ft
Singapore
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Also here the same issue with the right clamp.
Seems sending it back again for repair....:S

Little bit disapointed  about DJI quality
2019-3-24
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Jacob Williams
Second Officer
Flight distance : 824560 ft
United States
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My left clamp is wobbly but my warranty is expired
2019-4-3
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djiuser_vniiVRGajWvE
lvl.1

United Kingdom
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silversurfer531 Posted at 2018-11-24 06:55
if you take the small plate off right below the metal arm, it's a torx or hex screw and pop the plate off, there is 1 screw that holds that metal arm. I just tightened mine up, took all of 5 minutes.

Thanks. This worked for me.
Jim
2019-7-26
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djiuser_zbf3KMXelMpw
lvl.1
United Kingdom
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Mine does this aswell, only used my drone about 6/7 times aswell, never dropped, just used iphone x
2019-12-16
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