Jinjur
lvl.4
United Kingdom
Offline
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I will chime in here too.
I have had a repair done by DJI recently (and the timescales and process, I must still commend) however..........despite being advised in my case that my unit was being repaired. I received a different, older drone with all stickers etc removed and visible marks.
I also checked and found that the drone was older and yes, terms and conditions aside, it's not acceptable the more I think about it.
These unit WILL have a lifespan, there are wear and tear items in them. Of course DJI will honour the warranty that remains on the product, I pretty much guarantee that the drone I had has been used MUCH more than mine was (perhaps, 10-15 proper flights).
Imagine a car dealership having to fix a gearbox on your car..............even if their policy was to replace the whole car instead of fix it...............can you imagine if they took the line of "as per standard t's and c's, here is your replacement, older car, with more scratches, with more mileage on it"
Can you imagine that?
I can't.
I did not object at the time of repair as the detail stated
After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, then the product will be sent back to you. Thank you for choosing DJI.
And nor did the status of my case reflect a replacement rather than repair. I was overjoyed at the prospect of receiving my *actual* drone back as I had looked after it meticulously and as mentioned, it had hardly been used.
I can 100% understand the refurbished approach for DJI Care Refresh which I also have............a £75 drone albeit refurbished is better than a drone in pieces.............but this is WARRANTY WORK.
This cannot be right.
J
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