la_panza
lvl.2
Flight distance : 1123133 ft
Italy
Offline
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hello, how many times will I have to copy and paste, forward to a thousand addresses this sad story...
here it is...
##- Please type your reply above this line -##
Your request(#748515)has been updated, please reply the email below.
Michelle
Michelle (Support)
Sep 19, 04:49 CST
Dear Adolfo,
Thank you for contacting DJI Care Customer Support. Please note that when customer purchase DJI Care with a drone, DJI Care will be valid automatically from two days after product shipment. No worries, we have forwarded your concern to the designated department. Rest assured that once I have received an update, I'll let you know immediately.
Kindly wait for our email.
Regards,
Michelle
DJI CARE Customer Support
Tel Support: +1(818)235 0789 / Mon-Fri 7:00AM-5:00PM(PST)
Online Support: http://www.dji.com/support#after
adolfo@mel
adolfo@melilli.com
Sep 18, 20:10 CST
DJI Care Refresh problem….
Hello, I need service on my Spark, because of an Operator Error, I tried to start a repair request with the DJI Care Refresh I bought, but when I enter the Aircrasf S.N. the page says this serial number is not bound to a DJI Care Refresh..
Please see below the mail with the shipping notification from DJI, I received the aircraft, but after this no other mail from DJI, I was expecting something like a "service agreement", but it never came.
Now I need urgent repair and sincerely I don’t know what to do!
Order number and all the related data are in the mail I pasted below.. I also attach the photo of the S/N
On 16 Jun 2017, at 09:37, DJI Store <noreply@dji.com<mailto:noreply@dji.com><mailto:noreply@dji.com<mailto:noreply@dji.com>>> wrote:
[DJI Store]<http://store.dji.com/?utm_source ... aign=order_shipping>
Order Number: 0399983958840 | Ordered On: 2017-05-24
Your Order Is On Its Way
Dear la_panza,
Your order, number 0399983958840, has shipped. Check on delivery status using the DHL tracking code 5825540582<http://www.dhl.com/content/g0/en ... &AWB=5825540582>.
Order Summary
Item Quantity Price Shipping Status
DJI Care Refresh (Spark) 1 69 € Will come later
Spark Fly More Combo (Sunrise Yellow)1 799 € This shipment
microSD Card 16GB 1 0 € This shipment
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