fans6db15f52
lvl.1
Germany
Offline
|
DJI Mindy Posted at 2017-9-19 04:02
Sorry to read on this, would you please post the case number here? We will help to look into and feedback to local repair team for double damage evaluation, thank you.
Hello,
sure, the case number is CAS-946174-Z2M1K2.
It was sent for a gimbal motor overloaded error, which is a typical defect on many units. My Mavic has some minor scratches on the lower shell due to frequent landing on rocky terrain but has never suffered a crash. Despite this they are not willing to fix the Mavic under warranty.
In their quotation no parts related to the gimbal problem were mentioned so it was assumed that I would receive back the same Mavic with the gimbal problem. Only today they specified that they will replace the craft, so at least there should be no gimbal problem. However, I find very odd that this defect is not covered by the warranty, since in many other units the craft has been replaced or fixed at no cost. |
|