Does it always take four weeks and counting to find out way a drone just takes off and never returns from DJI? I've sent them my whole flight record folder and cached video folder and everything else they asked for four times now. Has anyone else had this trouble getting a anaswer from them? I'm out $500 and would like to know why.

Mattbrown, please tell me your case number or ticket number so I can check the status for you.