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Landing Gear Malfunction
1134 18 2017-10-10
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fans97871bf3
lvl.1
Flight distance : 189406 ft
Netherlands
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I have the same landing gear problems as seen in many posts.
Not flown many flights yet.
I had to land in the travel box the first time. luckely no damage.
But after 3 flights the gear woudnot function again.
Now its in landing postition and its doing nothing. not lowering to travel and not raising.
What should i do next?

paul martens

2017-10-10
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DJI-Mark
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United States
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Are you operating the remote to have the landing gear open up? Please refer to page 28 in this link: https://dl.djicdn.com/downloads/ ... _Manual_V2.2_EN.pdf
2017-10-10
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mart paul
lvl.1
Flight distance : 189406 ft
Netherlands
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DJI-Mark Posted at 2017-10-10 13:46
Are you operating the remote to have the landing gear open up? Please refer to page 28 in this link: https://dl.djicdn.com/downloads/INSPIRE+1+series/20170913/INSPIRE_1_User_Manual_V2.2_EN.pdf

is not working
2017-10-11
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DJI-Mark
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United States
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I am sorry I did not understand. Are you having an issue with your aircraft? Please send me  a personal message on what you are experiencing.
2017-10-11
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mart paul
lvl.1
Flight distance : 189406 ft
Netherlands
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DJI-Mark Posted at 2017-10-11 06:57
I am sorry I did not understand. Are you having an issue with your aircraft? Please send me  a personal message on what you are experiencing.

My inspire 2 landing gear is not responding , it is down now.
it gives an aircraft encoder error . restart does not help
it is not going in travel mode.
manual mode on rc does not work
2017-10-11
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DJI Mindy
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Flight distance : 7 ft
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mart paul Posted at 2017-10-11 11:37
My inspire 2 landing gear is not responding , it is down now.
it gives an aircraft encoder error . restart does not help
it is not going in travel mode.

I have sent you PM, pleas check it out.
2017-10-11
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Jan Roald Eik
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Norway
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DJI Mindy Posted at 2017-10-11 23:12
I have sent you PM, pleas check it out.

I have exactly the same problem. The landing gear is down, and will not go up or into travel mode.
Any solutions?
2017-10-13
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DJI Elektra
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Hong Kong
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Jan Roald Eik Posted at 2017-10-13 12:15
I have exactly the same problem. The landing gear is down, and will not go up or into travel mode.
Any solutions?

When did this happen? Did you try to press the power button of AC for five times?
When you took off or land your inspire 2, did the landing gear went up or down?
Please tell me if there is a error message from your app.
Keep us updated if the problem exists.
2017-10-13
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mart paul
lvl.1
Flight distance : 189406 ft
Netherlands
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DJI Elektra Posted at 2017-10-13 23:18
When did this happen? Did you try to press the power button of AC for five times?
When you took off or land your inspire 2, did the landing gear went up or down?
Please tell me if there is a error message from your app.

We tested on all posibilities, ,take of ,manual auto with , without camera. nothing worked.
We send the Inspire to repair in the Netherlands, lets's see how it is comming back.
And the problem was.

keep you posted.
2017-10-16
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DJI Mindy
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mart paul Posted at 2017-10-16 01:02
We tested on all posibilities, ,take of ,manual auto with , without camera. nothing worked.
We send the Inspire to repair in the Netherlands, lets's see how it is comming back.
And the problem was.

It seems my suggestions to you doesn't work, no worries, local repair team will take good care of it for you.Hope everything goes smoothly.
2017-10-16
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js.yodj
lvl.1
Flight distance : 19813 ft
United States
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I am having the same issue. Gear went up and wouldn't come down. Had to hand catch it. Manually lowered gear and still no response. App shows gear is raising and lowering but still nothing. I tried the auto land/atti fix in another forum last time and it worked. This time nothing......
2017-10-16
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EagleEyeUAV
Second Officer
Flight distance : 1242638 ft
United States
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same here I am experiancing the same issues as everyone else
2017-10-16
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DJI Elektra
Administrator
China
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js.yodj Posted at 2017-10-16 09:39
I am having the same issue. Gear went up and wouldn't come down. Had to hand catch it. Manually lowered gear and still no response. App shows gear is raising and lowering but still nothing. I tried the auto land/atti fix in another forum last time and it worked. This time nothing......

In this case, I would recommend you contact our support and send your drone back for repair.
Here is the link:  http://www.dji.com/support. If you encounter problem during repair, please inform us.
2017-10-16
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js.yodj
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Flight distance : 19813 ft
United States
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DJI Elektra Posted at 2017-10-16 20:23
In this case, I would recommend you contact our support and send your drone back for repair.
Here is the link:  http://www.dji.com/support. If you encounter problem during repair, please inform us.

I will contact support today. The X5S camera has already been replaced due to line issues. My issue is that I use it almost every day for work. I would like to hope it's a firmware update before sending it in and not having it for a lengthy period of time. Are any updates in the pipeline I could try first?
2017-10-17
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DJI Mindy
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js.yodj Posted at 2017-10-17 04:49
I will contact support today. The X5S camera has already been replaced due to line issues. My issue is that I use it almost every day for work. I would like to hope it's a firmware update before sending it in and not having it for a lengthy period of time. Are any updates in the pipeline I could try first?

Here is the how the landing gear works:
The motor (servo motor) starts and gear sets move. The screw lever rotates and the base raises or lowers. Then the shaft hole structure controls the main arm and secondary arm to raise or lower.

If the landing gear fails to go up and down, it may get stuck and damaged, it has nothing to do with the firmware, please send in at your most convenience.
If you need any assistance during repair process, please keep us posted. We will do our best to assist.
2017-10-17
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mart paul
lvl.1
Flight distance : 189406 ft
Netherlands
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Got it back from repair, middle frame replaced.
have not tested it yet.
2017-10-22
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fans163bd95c
lvl.2
Flight distance : 137589 ft
United States
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mart paul Posted at 2017-10-22 23:46
Got it back from repair, middle frame replaced.
have not tested it yet.

How much did DJI charge to replace middle frame?
I have seen prices new from 165 to 345 dollars.
2017-10-23
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DJI Elektra
Administrator
China
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Please enter our website and check the price. Here is the link: https://repair.dji.com/en/SelfRepair/PriceQuery.
2017-10-24
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mart paul
lvl.1
Flight distance : 189406 ft
Netherlands
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fans163bd95c Posted at 2017-10-23 11:13
How much did DJI charge to replace middle frame?
I have seen prices new from 165 to 345 dollars.

it was under warranty.
2017-11-15
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