Mr.Monk3y
lvl.1
United States
Offline
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DJI Natalia Posted at 2017-11-3 01:55
Here is an update for your case, after reviewing your logs, the remote did upgraded successfully, while the drone failed to upgrade.
Would you please delete the Assistant 2, then install it again from Mavic download page, and update the drone for one more time? Then export the log for aircratf upgrading?
I am so sorry for the trouble caused, since it should have been updated successfully. We hope to fix it remotely instead of sending it in for service, thanks for your understanding!
So downloaded the assitant again. Same problem. I've added some screenshots. V00.000.000 can be seen. I once clicked again on upload error log... with a green checkmark at the end.
However I found this point in the menubar to the right "uploading data". Once I clicked it a folder opened. A log connection directly to the drone. I have no clue what it is, since I havent taken a flight. But maybe it contains some valuable information about the failed update. I've uploaded the most recent once in the same dropbox folder as before. They are quite big for log files.
Because of privacy concerns please copy the folder so I can remove it from dropbox. |
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