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Internet Connection Required @ Activation
1428 17 2017-10-18
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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I have a new P3P tried to activate it, get to the activate button at the end and it has a pop up that said "Internet Connection Required". I'm connected to the Go App, GPS is on gimbal and camera are working, then goes into activation screen.
Updated the firmware, same issue...
Any tips or help would be appreciated.
                                Al
2017-10-18
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dronist
Captain
United States
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You need to have an itnernet connection so you can connect and register/activate.
2017-10-18
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DJI Susan
Administrator

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Please make sure your mobile connected the internet/WiFi well. I will attach the activation tutorial video for double check.

2017-10-18
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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DJI Susan Posted at 2017-10-18 18:34
Please make sure your mobile connected the internet/WiFi well. I will attach the activation tutorial video for double check.

https://youtu.be/WFysbx7-SFg

Yes connected through wifi to the internet. Have tried logging out of the Go app and logging back in a dozen times. Everytime it's the same, thing when I get to the activate button. I even tried a new account, with a different email address.

2017-10-18
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DJI Susan
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fansf8b5debc Posted at 2017-10-18 18:50
Yes connected through wifi to the internet. Have tried logging out of the Go app and logging back in a dozen times. Everytime it's the same, thing when I get to the activate button. I even tried a new account, with a different email address.

Which mobile device do you use? Switch between iOS and Android devices will be helpful to verify the issue.
2017-10-18
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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Android. Samsung Galaxy Tab 2 or 4. No phone connection, wifi only.
Would turning off GPS make a difference?
My thought was the location set through GPS would be best.
2017-10-19
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DJI-Jamie
DJI team
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fansf8b5debc Posted at 2017-10-19 04:49
Android. Samsung Galaxy Tab 2 or 4. No phone connection, wifi only.
Would turning off GPS make a difference?
My thought was the location set through GPS would be best.

Try turning on the GPS . In addition, have you tried using a different internet source? Could you clarify the Go app version you're running? What OS is the Tab running?
2017-10-19
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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DJI-Jamie Posted at 2017-10-19 13:01
Try turning on the GPS . In addition, have you tried using a different internet source? Could you clarify the Go app version you're running? What OS is the Tab running?

Have tried GPS both on and off. Have logged out of Go app! Then logged back in.
How can I  post a screen shot of the log from the Go app? Or email it to be viewed?
2017-10-19
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DJI-Jamie
DJI team
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United States
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fansf8b5debc Posted at 2017-10-19 13:10
Have tried GPS both on and off. Have logged out of Go app! Then logged back in.
How can I  post a screen shot of the log from the Go app? Or email it to be viewed?

If you post it here, you can attach a picture by selecting "Advanced" and then the upload picture icon. After that, just hit "confirm" and it will populate in the post after you save.
Advanced Picture Upload.JPG
2017-10-19
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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So by using my phone I was able to connect to complete the activation. Now I  will try to figure out why the tablet wouldn't do it.
2017-10-19
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DJI Thor
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fansf8b5debc Posted at 2017-10-19 17:27
So by using my phone I was able to connect to complete the activation. Now I  will try to figure out why the tablet wouldn't do it.

Good to hear that you can complete the activation now. It may be only the internet access issue.
2017-10-19
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fansf8b5debc
First Officer
Flight distance : 50259 ft
United States
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USB connection type!
Could not select MPT for the USB connection. After it was activated the tablet works great.
Thanks for you time and assistance.
2017-10-19
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DJI Diana
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Flight distance : 2408 ft

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fansf8b5debc Posted at 2017-10-19 18:09
USB connection type!
Could not select MPT for the USB connection. After it was activated the tablet works great.
Thanks for you time and assistance.

Thanks for your update, it is helpful for others, hope you can enjoy the drone, fly safe!
2017-10-19
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venomenal
New
Germany
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I got the Same problem But my phone and tablet are connected. IT seems to be an server error
2017-10-22
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venomenal
New
Germany
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I tried it also with debugging, different phones, watched all the tutorials, read all in the Forums and i think they are not able to activate drones without support being online!
Screenshot_2017-10-22-15-19-41.png
Screenshot_2017-10-21-20-32-22.png
2017-10-22
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venomenal
New
Germany
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I had to activate it with an iphone 7 very frustrating for Android users!
2017-10-22
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DJI Diana
Administrator
Flight distance : 2408 ft

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venomenal Posted at 2017-10-22 08:31
I had to activate it with an iphone 7 very frustrating for Android users!

Sorry for this, just want to make sure I am on the same page, the drone has been activated with an iPhone 7, right?
2017-10-22
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djiuser_IHvzsQeKhqOi
New

Indonesia
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I got the same problem, did all updates but stag still until I activate the location in my phone, the activation success finally..
5-25 10:54
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