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Strange GO4 Msgs Re:DJI Care Refresh !!
711 11 2017-11-5
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DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
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Hi I already own DJI Care Refresh when I first activated my Mavic in Aug2017 and starting today every time when I turn on my RC with phone attached then Mavic the GO4 app starts up with the msg 'Its been less than 48 hours since you activated your Mavic pro.You can still purchase DJI Care Refresh now !Learn more >'...Why am I getting this msg??Any one else getting this msg ??
2017-11-5
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DJI Thor
Administrator
Flight distance : 13602 ft
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Please click here for checking the DJI Care Refresh and see if it is bound successfully. If the drone is already bound, please provide me with the screenshot of the message and the serial number of your drone. If you can't get the info about it, please contact djicare@dji.com for a further help.
2017-11-5
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DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
Offline

DJI Thor Posted at 2017-11-5 03:28
Please click here for checking the DJI Care Refresh and see if it is bound successfully. If the drone is already bound, please provide me with the screenshot of the message and the serial number of your drone. If you can't get the info about it, please contact djicare@dji.com for a further help.


Hi Thor yeah the first thing I did was check if my serial number was ok with Care Refresh and bound i still have 2 refresh left ..this is why im puzzled ?!
Screenshot 2017-11-05 21.33.49.png
2017-11-5
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DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
Offline

DJI Thor Posted at 2017-11-5 03:28
Please click here for checking the DJI Care Refresh and see if it is bound successfully. If the drone is already bound, please provide me with the screenshot of the message and the serial number of your drone. If you can't get the info about it, please contact djicare@dji.com for a further help.


here is screenshot of app
Screenshot_20171105-214606.png
Screenshot_20171105-214606.png
2017-11-5
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DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
Offline

DJI Thor Posted at 2017-11-5 03:28
Please click here for checking the DJI Care Refresh and see if it is bound successfully. If the drone is already bound, please provide me with the screenshot of the message and the serial number of your drone. If you can't get the info about it, please contact djicare@dji.com for a further help.

Thor?                     
2017-11-5
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, I am confirming this case with our engineers. Will get back to you once I hear from them. Appreciate your patience.
2017-11-5
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DJI Thor
Administrator
Flight distance : 13602 ft
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Updated, could you please provide me with your DJI account? The info is needed. Appreciate your feedback.
2017-11-6
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DJI Thor
Administrator
Flight distance : 13602 ft
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Got your PM and had forwarded to the engineers to check. Will help to get it settled.
2017-11-7
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DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
Offline

DJI Thor Posted at 2017-11-7 01:44
Got your PM and had forwarded to the engineers to check. Will help to get it settled.

Thanks Thor.also is there other reports of the same msg poping up on GO4?
2017-11-7
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DJI Thor
Administrator
Flight distance : 13602 ft
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DJ Enertia Posted at 2017-11-7 04:51
Thanks Thor.also is there other reports of the same msg poping up on GO4?

Hi there, I got news from our engineers. Please try to reinstall the app and log into your account again. If it doesn't help, please send the drone back to the repair center, we will help to handle it. Please contact support@dji.com if you need to send, and PM me the ticket number once you get one. Appreciated.
2017-11-7
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DJ Enertia
lvl.4
Flight distance : 614065 ft
Australia
Offline

DJI Thor Posted at 2017-11-7 22:43
Hi there, I got news from our engineers. Please try to reinstall the app and log into your account again. If it doesn't help, please send the drone back to the repair center, we will help to handle it. Please contact  if you need to send, and PM me the ticket number once you get one. Appreciated.

Thanks i try that and hopefully all goes well as the last thing i really want to do is send the drone in for repair, i just got it back and it took nearly 4 weeks
2017-11-8
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DJI Thor
Administrator
Flight distance : 13602 ft
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DJ Enertia Posted at 2017-11-8 02:44
Thanks i try that and hopefully all goes well as the last thing i really want to do is send the drone in for repair, i just got it back and it took nearly 4 weeks

I understand this. See if reinstalling the app helps. Looking forward to your feedback.
2017-11-10
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