Hi All,

I purchased a OSMO+ 2 weeks ago and have been playing with it.. I have noticed that something is up with the image quality. Anything I film, or any photos I take, look like it was shot on 360p, the image isnt sharp or crisp.. image has blurs in them....

I have attached an image of what I mean. All the settings are correct as far as i can tell on the on OSMO+ (4k30, highest resolution etc etc) but the image quality is still poor..

Does anyone have any idea as to what is going on???

Cheers,
Bevan

Are you tapping to focus or was that shot with focus @infinity?

cat824 Posted at 2017-11-22 18:04
Are you tapping to focus or was that shot with focus @infinity?

have tried both methods

I think a recent FW version introduced the lens calibration function to the Osmo+. You could give that a try to see if it improves things I guess.

Bevan, like Cat824 suggested, please try to calibrate the lens in the APP.
If the problem persists, please upload original pictures or footage clips to Dropbox or Google Driver for analysis, thank you.

DJI Mindy Posted at 2017-11-22 22:17
Bevan, like Cat824 suggested, please try to calibrate the lens in the APP.
If the problem persists, please upload original pictures or footage clips to Dropbox or Google Driver for analysis, thank you.

Thanks Mindy, I will perform the calibration and take some shots outside once its daylight again, and report back

BevanL Posted at 2017-11-23 02:03
Thanks Mindy, I will perform the calibration and take some shots outside once its daylight again, and report back

No problem, hope it works.

DJI Mindy Posted at 2017-11-22 22:17
Bevan, like Cat824 suggested, please try to calibrate the lens in the APP.
If the problem persists, please upload original pictures or footage clips to Dropbox or Google Driver for analysis, thank you.

Mindy, I would like to try the camera calibration but it does not appear under the camera settings. I upgraded a couple weeks ago after seeing a notification. Where can I find what firmware release I have?

j.jwilsondesign Posted at 2017-11-26 13:19
Mindy, I would like to try the camera calibration but it does not appear under the camera settings. I upgraded a couple weeks ago after seeing a notification. Where can I find what firmware release I have?

I checked and I DO have the latest release 1.6.1 but no camera calibration

j.jwilsondesign Posted at 2017-11-26 15:49
I checked and I DO have the latest release 1.6.1 but no camera calibration

never mind, I found it

j.jwilsondesign Posted at 2017-11-26 15:52
never mind, I found it

OK, glad to know you found it, please let us know if it helps.

DJI Mindy Posted at 2017-11-27 00:58
OK, glad to know you found it, please let us know if it helps.

I tried to post this message as a new thread, but can't do it for some reason.

Osmo's video quality is excellent but the stills have a noticible soft focus, vrtually unusable. It would be better to take a screen shot from the video.
Why would this be if it's using the same lens and the same sensor?
Is this normal or am I missing something?

j.jwilsondesign Posted at 2017-11-27 11:47
I tried to post this message as a new thread, but can't do it for some reason.

Osmo's video quality is excellent but the stills have a noticible soft focus, vrtually unusable. It would be better to take a screen shot from the video.

The above poor quality was AFTER lens calibration

j.jwilsondesign Posted at 2017-11-28 12:58
The above poor quality was AFTER lens calibration

The effective pixels of Osmo+ is 12.40M, and the resolution cannot be selected.
Could you please upload several original pictures to Dropbox or Googles Driver and post the link here? We will help to check if the pictures are normal, thank you.

I had the same issue here are the sample photos of my OSMO plus

I'm suffering with this defect for a few months and DJI is late with the solution ... osmo + is on sale in the market with this defect ... until when?

DJI Mindy Posted at 2017-11-30 06:15
The effective pixels of Osmo+ is 12.40M, and the resolution cannot be selected.
Could you please upload several original pictures to Dropbox or Googles Driver and post the link here? We will help to check if the pictures are normal, thank you.

dropbox link:
https://www.dropbox.com/sh/9gycs ... gX371jDp3no8pa?dl=0

j.jwilsondesign Posted at 2017-12-15 11:10
dropbox link:
https://www.dropbox.com/sh/9gycsp71brzjt5r/AAAn7NLm_VTgX371jDp3no8pa?dl=0

Hello Sir, just to verify, are auto focus and manual focus working correctly or not?
Please try auto exposure in camera settings, when use AF, please press the screen to focus the object to see if the quality of image will get improved.

I purchased a new Osmo+about a week ago and I'm surprised how little documentation is available from DJI. I've picked up a few things from this forum and also youtube but I'm disappointed that such an expensive item requires the user to execute so many time consuming searches. With the limited time I can devote to learning it will be months before I will feel comfortable that I'm fully utilizing the products capabilities. It seems to be a well designed and fully functional product but DJI really dropped the ball on education. For this reason, I would not recommend the Osmo to anyone else.

DJI Mindy Posted at 2017-12-16 23:05
Hello Sir, just to verify, are auto focus and manual focus working correctly or not?
Please try auto exposure in camera settings, when use AF, please press the screen to focus the object to see if the quality of image will get improved.

Yes, I am aware of the AF. I have taken multiple still test images and they are all soft enough to be unusable.
So this makes the panorama feature useless. It also affects the timelapse feature which, I just found out is only rendered out to 720p, not 1080 or 4k...which might be ok if the image quality was there.

So, can you tell me is my unit defective, or is this as good as it gets?

j.jwilsondesign Posted at 2017-12-18 09:22
Yes, I am aware of the AF. I have taken multiple still test images and they are all soft enough to be unusable.
So this makes the panorama feature useless. It also affects the timelapse feature which, I just found out is only rendered out to 720p, not 1080 or 4k...which might be ok if the image quality was there.

I’m also having issues.  But I can tell you that you CAN get a 4K timelapse, you just have to jump few a couple of hoops.  I made a video tutorial for how to do it, I apologize for the crappy audio, I had my gain set way too high.

https://m.youtube.com/watch?v=e9Fe13TpUPI

j.jwilsondesign Posted at 2017-12-18 09:22
Yes, I am aware of the AF. I have taken multiple still test images and they are all soft enough to be unusable.
So this makes the panorama feature useless. It also affects the timelapse feature which, I just found out is only rendered out to 720p, not 1080 or 4k...which might be ok if the image quality was there.

Sorry for the late response, I have transferred the pictures to our engineers for further analysis, I will keep you updated once I hear from them, thanks for the patience.

I just bought the Osmo+ yesterday and I'm noticing the poor image quality. I have NOT calibalrated the lens yet so this is straight out of the box image.