Unlocked zones several times in the flysafe web site. Last 2 days on my dji account page, at the bottom it says my unlocking plans but nothing shows when I attempt to unlock a zone. Gone through the whole process, verified by mobile sucessful but still no plans appear.
Anyone esle having issues or is it just me.
Nick

Please kindly send email to flysafe@dji.com for verification and assistance, the team will help you out.

I have the exact same problem. Did flysafe support get this fixed?

My app account shows I have a valid authorization but, my account online doesn't show anything.

Loonytik Posted at 2017-12-15 07:04
I have the exact same problem. Did flysafe support get this fixed?

My app account shows I have a valid authorization but, my account online doesn't show anything.

As long as the unllock zone is apperaing in the app, I wouldn't worry about it.  I have to use the unlock zone everytime, because I live close to a very small airport.  The have given me a 3 month unlock.  fly safe should be able to help you out and they respond to every email I've sent.

lsufan861 Posted at 2017-12-15 11:56
As long as the unllock zone is apperaing in the app, I wouldn't worry about it.  I have to use the unlock zone everytime, because I live close to a very small airport.  The have given me a 3 month unlock.  fly safe should be able to help you out and they respond to every email I've sent.

Even though it appears in the app, it doesn't work. It shows it's valid but, apparently, if it doesn't show up online....I'm not flying.

I did get an email from Flysafe support but, they are asking for authorization forms, photo ID, etc. I don't think they understood that I was just looking to unlock it for the 3 day duration. That is for a 3 month unlock, which is better but, how long it will take for them to decide to unlock my Spark is a mystery. All the videos I have seen show people just unlocking direct from the app and then they start flying.

Loonytik Posted at 2017-12-16 06:50
Even though it appears in the app, it doesn't work. It shows it's valid but, apparently, if it doesn't show up online....I'm not flying.

I did get an email from Flysafe support but, they are asking for authorization forms, photo ID, etc. I don't think they understood that I was just looking to unlock it for the 3 day duration. That is for a 3 month unlock, which is better but, how long it will take for them to decide to unlock my Spark is a mystery. All the videos I have seen show people just unlocking direct from the app and then they start flying.

I did several unlock via the unlock site, where you use your phone and receive a text with a code.  for some reason it seems to never take the code right away, but keep tyring until it works.  They really need to fix that, and getting a 3 day code should be easy.  I had to send in all the inofrmaiton that they requested from you, so that they could put the information my Spark information into their server.  Give them the info and maybe it will fix your dituation.

lsufan861 Posted at 2017-12-18 06:42
I did several unlock via the unlock site, where you use your phone and receive a text with a code.  for some reason it seems to never take the code right away, but keep tyring until it works.  They really need to fix that, and getting a 3 day code should be easy.  I had to send in all the inofrmaiton that they requested from you, so that they could put the information my Spark information into their server.  Give them the info and maybe it will fix your dituation.

I sent all of my information into FlySafe for the 3 month unlock. Supposedly, I am cleared to fly now but, the instructions say I can only use an iPhone to fly in the locked location. Only an iPhone? I laughed when I read that. I haven't tested it yet.

Loonytik Posted at 2017-12-19 07:50
I sent all of my information into FlySafe for the 3 month unlock. Supposedly, I am cleared to fly now but, the instructions say I can only use an iPhone to fly in the locked location. Only an iPhone? I laughed when I read that. I haven't tested it yet.

I still think that you can fly with an OTG cable, Go4 v.4.1.15 and mobil data usage on your android!

Loonytik Posted at 2017-12-19 07:50
I sent all of my information into FlySafe for the 3 month unlock. Supposedly, I am cleared to fly now but, the instructions say I can only use an iPhone to fly in the locked location. Only an iPhone? I laughed when I read that. I haven't tested it yet.

If the unlock is showing in the app, you should be good to go.  I haven't had any issues.

lsufan861 Posted at 2017-12-19 08:16
If the unlock is showing in the app, you should be good to go.  I haven't had any issues.

Ah, actually, that can be!
The same like with other things, load the stuff via mobil data or wifi at home, don't close the app, start the spark, connect, cached, fly.
Try!

lsufan861 Posted at 2017-12-19 08:16
If the unlock is showing in the app, you should be good to go.  I haven't had any issues.

I had the unlock showing in the app but was still unable to fly. It showed a valid unlock from the 14th-16th but, it didn't allow me to fly until the 16th.  One afternoon of flight and it shut off again.

Loonytik Posted at 2017-12-19 17:42
I had the unlock showing in the app but was still unable to fly. It showed a valid unlock from the 14th-16th but, it didn't allow me to fly until the 16th.  One afternoon of flight and it shut off again.

I’d email flysafe@dji.com

DJI Mindy Posted at 2017-11-25 00:44
Please kindly send email to  for verification and assistance, the team will help you out.

I have kindly email them and no answer  

Case number 28040-1513626288-5109

Filip3rd Posted at 2017-12-20 01:41
I have kindly email them and no answer  

Case number 28040-1513626288-5109

Sorry for that, I don't think this is the case number, please provide me the email ticket number, which should be six numbers.
If not, please PM me your email account which you used to contact Fly Safe, thank you.

DJI Mindy Posted at 2017-12-20 01:47
Sorry for that, I don't think this is the case number, please provide me the email ticket number, which should be six numbers.
If not, please PM me your email account which you used to contact Fly Safe, thank you.

Location: latitude: 35.704408469368 longitude: 51.311945915222
Radius(unit: meter): 10000
Email(DJI Account): saprkin@gmail.com
Reason: Filming documentary
Organization: Individual
Time(UTC): 2017-12-18 00:00:00 UTC - 2018-03-01 23:59:59 UTC
Serial number:
Tracking number: 28040-1513626288-5109

Filip3rd Posted at 2017-12-20 02:26
Location: latitude: 35.704408469368 longitude: 51.311945915222
Radius(unit: meter): 10000
Email(DJI Account):

Hi Filip, the Fly Safe Team has replied your email, if there is any further problem with unlocking issue, please keep them updated in email, thank you.