Is it normal with DJI to wait THREE weeks (yes, 3) for the repair of a CrystalSky Mavic / Spark Remote Controller Mounting Bracket?

After testing the customer support of Apple and Amazon, DJI this is a headache ...

Hello Jose, we are very sorry to have kept you waiting for the repair. Could you please provide me the case number? I will help to check the status, thank you.

DJI Mindy Posted at 2017-12-16 19:54
Hello Jose, we are very sorry to have kept you waiting for the repair. Could you please provide me the case number? I will help to check the status, thank you.

Thanks Mindy, but others have already tried to help me by email and Twitter and there is no solution for me :,(

The CASE is CAS-1234360-G7B3Y5

Josemilla Posted at 2017-12-17 00:02
Thanks Mindy, but others have already tried to help me by email and Twitter and there is no solution for me :,(

The CASE is CAS-1234360-G7B3Y5

Hi, Jose, thanks for your update, I checked the case, our supervisor has contacted you before that we do not have Mavic Remote Controller Mounting Bracket in stock at the moment, we will try our best to allocate the product and will ship it out once we have it in stock, we sincerely apologize for the inconvenience caused.