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hanracing
lvl.1

Malaysia
Offline

Hi everyone,

yesterday I have made my payment for the Phantom 3 Pro with extra battery.

I have checked that my bank account has been deducted the amont of money.

But the DJI website data shown that it is still been authorizing / payment reviewing


Is this the same for everyone currently because now it is still at pre ordering stage.

Thanks
2015-4-17
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Rothgarr
lvl.3
Flight distance : 470663 ft
United States
Offline

I think there was a bit of a delay with mine but your best bet would probably be to click that "Chat" option at the bottom right of the store pages and talk to a customer rep to be sure.
2015-4-17
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gdonnybeck
lvl.3

United States
Offline

I received an email requesting photo ID or credit card statement scan for verification. Sent a photo of my DL with a few crucial numbers blocked out. Later that day got a 'thanks' email then my status updated.

Donny
2015-4-17
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Adam.wj.lee
lvl.1
Flight distance : 841033 ft
Canada
Offline

I placed my order for the Phantom 3 with the extra battery as well. The charge was on my credit card as a preauthorized payment one day, was just waiting for it to be posted. It never was, and the preauthorization on my credit card was gone. Called the bank to see what was going on. They said the charge was there and then it was reversed by the merchant (DJI)  Got an email in to DJI to find out what happened. On my DJI account it says payment success.  Any ideas?
2015-5-1
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nickernest
lvl.2

United States
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Adam.wj.lee@gma Posted at 2015-5-2 09:19
I placed my order for the Phantom 3 with the extra battery as well. The charge was on my credit card ...

Same happened with me and the charge still ended up going through the day after mine shipped. I think you should be fine as long as DJI's system are appearing to tell you so...
2015-5-1
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Adam.wj.lee
lvl.1
Flight distance : 841033 ft
Canada
Offline

nickernest@gmai Posted at 2015-5-2 09:32
Same happened with me and the charge still ended up going through the day after mine shipped. I th ...

I took it as, they tried the charge to see if the funds were available, they were, and they refunded them until the Phantom gets shipped. Makes sense really. Thanks for the reply. This is also my first drone , and by all the things i've read, I am getting a dandy. So pumped. Any idea when they might be shipping them out? I know mid-May sometime, just wondering if that date is still on schedule?
2015-5-4
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Adam.wj.lee
lvl.1
Flight distance : 841033 ft
Canada
Offline

nickernest@gmai Posted at 2015-5-2 09:32
Same happened with me and the charge still ended up going through the day after mine shipped. I th ...

I took it as, they tried the charge to see if the funds were available, they were, and they refunded them until the Phantom gets shipped. Makes sense really. Thanks for the reply. This is also my first drone , and by all the things i've read, I am getting a dandy. So pumped. Any idea when they might be shipping them out? I know mid-May sometime, just wondering if that date is still on schedule?
2015-5-4
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