So I just booted up my drone and controller and when it connected it asked me to link my phone number but I can only use mainland China phone numbers. I live in the US and was connected to a local WiFi when I did it. Any suggestions on what to do?

Yeah, do it again with the airtcraft outdoors. It cannot get GPS reception indoors and therefore does not know where you are.

Just tried it outside and it still isn’t working

fans0e1f04d2 Posted at 2018-1-12 15:24
Just tried it outside and it still isn’t working

Do you have location services switched on on your phone or tablet?

My RC has a screen built in. Is there a way to check location services on there?

fans0e1f04d2 Posted at 2018-1-12 15:46
My RC has a screen built in. Is there a way to check location services on there?

No idea I am afraid. But it seems some DJI servers are not connecting at present, that may be the problem.

Geebax Posted at 2018-1-12 15:49
No idea I am afraid. But it seems some DJI servers are not connecting at present, that may be the problem.

Yes, hasn't there been previous threads, expressing this disconnect?



RedHotPoker

Had same issue and had to reset the factory settings (at direction of DJI tech support).
I'm still having the connect issues. Hope it is the DJI servers.

HI, could you please connect the RC to a hotspot, then put your drone in a wide place with very good GPS signal. then power on RC, Drone, and then the App, see if it helps?

TuckerJones Posted at 2018-1-12 20:51
Had same issue and had to reset the factory settings (at direction of DJI tech support).
I'm still having the connect issues. Hope it is the DJI servers.

For the login issue, we've forwarded it to the engineers for investigating already, we will keep you all updated, sorry for the trouble you have been caused.