DJI Mindy
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Silver Surfer Posted at 2018-1-17 10:09
Thanks Mindy, I did receive an email, from Evelyn at DJI Tech Support, asking me to submit the same information that I have already submitted twice. The first time emailed to Support.us@dji.com and the second time to Support@dji.com. Now Evelyn is asking me to submitt the information again to Support.us@dji.com again!!!???!!!I already submitted information such as 1) When did the aircraft crash? Duh, my aircraft didn't crash, it didn't return home when I hit the RTH button and it happened on December 31, 2017 (16 Days ago)... I already sent my email address that is connected to my DJI Go-4 app. I also sent the description of what happened along with the proof of purchase. Synced all my flight information etc... etc... etc... I figured from all of the incidents reported by other members, that DJI was going to give me the run around so at this point I am not going to play this silly game of keep on sending the same information over and over again. If DJI doesn't care about their customers than I feel sorry for them cause the word is already out and there are a lot of disgruntle customers out there that are not going to be fooled by the DJI rhetoric. I guess they do business differently in China and they don't have any regulatory agencies so they can do and say what ever they want. BUYER BE WARE!
Hi Silver, I think there is misunderstanding in this case.
We have synced your account but unfortunately, there is no record shows the drone encountered the flyaway accident, thus we cannot find out the reason, Evelyn has explained at the first beginning of the email.
Then we recommend to export the records manually if you have the accident record and then send to us and she also attached the manual how to export the flight records.
We care much about about our valued customers and would do our best to help customer out, hope your kind understanding.
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