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JPEG+RAW MODE ONLY not saving JPEG to iOS and Android anymore
5489 21 2018-1-20
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fans7c840429
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Still problems with DJI go and the iPhone X, this is absolutely ridiculous.
New short description:
IN JPEG+RAW MODE it is not possible anymore to get the JPEG to your iOS Camera roll anymore with "AUTO PHOTO HD SYNC ON".

We do not want to save RAW, it is completely about the JPEG and ONLY in JPEG+RAW mode.
If i am on the go and want to use the JPEG in full qual, it is not possible at the moment.
The problem exists since:
Firmware: 1.4.0200
DJI GO: 4.1.22

UPDATE: Same problem exisitng on Android
https://forum.dji.com/thread-132553-1-1.html

video:



Camera setting:
AUTO Photo HD Sync: ON
JPEG + RAW

saved/synced photos in editor are only: 960x720
Direct Import from drone gallery not possible, error message, but for 4K videos it works. Also it only Shows „raw“ in Gallery, Not jpeg+raw,

DJI go 4.1.22 ,newest firmware, reinstalled, rebooted.
iPhone X iOS 11.2.2

Again a shame, since it worked in the past with android phones. On the box you say „designed for iPhone“

The iPhone X is out since forever now. Don’t you care about your customers? You had more then enough time for evaluation!




2018-1-20
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Woe
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iPhone and iPad doesn’t support raw pictures. You would need a lighting to sd card camera reader to import them to your phone.
2018-1-20
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fans7c840429
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Woe Posted at 2018-1-20 07:01
iPhone and iPad doesn’t support raw pictures. You would need a lighting to sd card camera reader to import them to your phone.

But I am shooting in jpeg and raw, so why can’t I save the jpeg image? On the android app it was working!
Also the app says I need a cable to import jpeg and 4K video, but as mentioned above I can import the 4K videos, so what is happening?!
2018-1-20
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A CW
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Woe is spot on there
2018-1-20
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Ex Machina
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A few things: AUTO Photo HD Sync only syncs JPG files, so if you shoot only RAW, nothing will sync. If you shoot RAW+JPG then only the jpg will sync.

AUTO Photo HD Synced photos come over to my Camera Roll at 4000x3000 for me, though that depends on your capture aspect ratio.

I believe the photos are downscaled in the editor.

Video transfer is dependent upon the the phone model and OS, older phones can't handle any more than 1080p transfer -- the phone model informs the app what it's capable of accepting.

You'll need to post the error message for us to help you diagnose further.

2018-1-20
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fans7c840429
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Ex Machina Posted at 2018-1-20 11:07
A few things: AUTO Photo HD Sync only syncs JPG files, so if you shoot only RAW, nothing will sync. If you shoot RAW+JPG then only the jpg will sync.

AUTO Photo HD Synced photos come over at 4000x3000 for me, though that depends on your capture aspect ratio.

As I described above, of course, I have activated RAW+JPEG, especially for the purpose to edit the jpeg on the go and the raw on the pc. It seems it was working with the iPhone X but with an older DJI GO version because pictures I took with an older version were saved in full quality.
I took a video where you can see the problem. Set to jpeg and raw, Auto hd save does not work. Raw Download, obviously doesn’t work. 4k video download works.
2018-1-20
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fans7c840429
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fans7c840429 Posted at 2018-1-20 11:33
As I described above, of course, I have activated RAW+JPEG, especially for the purpose to edit the jpeg on the go and the raw on the pc. It seems it was working with the iPhone X but with an older DJI GO version because pictures I took with an older version were saved in full quality.
I took a video where you can see the problem. Set to jpeg and raw, Auto hd save does not work. Raw Download, obviously doesn’t work. 4k video download works.

Upload in the forum didnt work, here is the link to the YouTube video

https://youtu.be/GUD6ZBH0yA0
2018-1-20
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Ex Machina
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fans7c840429 Posted at 2018-1-20 11:37
Upload in the forum didnt work, here is the link to the YouTube video

https://youtu.be/GUD6ZBH0yA0

Try it again, but this time, look in your Camera Roll after taking the photo -- you should see the full-res jpg. I suspect what's happening is when you save out the jpg from Go 4, it's overwriting the full size version. Go 4 downsizes stills for use in its editor.
2018-1-20
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fans7c840429
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Ex Machina Posted at 2018-1-20 12:12
Try it again, but this time, look in your Camera Roll after taking the photo -- you should see the full-res jpg. I suspect what's happening is when you save out the jpg from Go 4, it's overwriting the full size version. Go 4 downsizes stills for use in its editor.

Just tried it, doesn’t work as well.
When I set the camera to jpeg only it works like you described it, if I set it back to jpeg+raw it doesn’t work.
Seems like there is a bug in the mode jpeg+raw That it just captures and saves raw, but I havent checked it on the sd card yet.
2018-1-20
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Ex Machina
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fans7c840429 Posted at 2018-1-20 12:19
Just tried it, doesn’t work as well.
When I set the camera to jpeg only it works like you described it, if I set it back to jpeg+raw it doesn’t work.
Seems like there is a bug in the mode jpeg+raw That it just captures and saves raw, but I havent checked it on the sd card yet.

Huh, let me try it on mine.
2018-1-20
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fans7c840429 Posted at 2018-1-20 12:19
Just tried it, doesn’t work as well.
When I set the camera to jpeg only it works like you described it, if I set it back to jpeg+raw it doesn’t work.
Seems like there is a bug in the mode jpeg+raw That it just captures and saves raw, but I havent checked it on the sd card yet.

Ok, so with firmware 1.4.0100 and app v4.1.22 on my iPhone 7, also running iOS11.2.2 , it works as expected. Updating to firmware 1.4.0200 now and will try again once completed.
2018-1-20
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fans7c840429 Posted at 2018-1-20 12:19
Just tried it, doesn’t work as well.
When I set the camera to jpeg only it works like you described it, if I set it back to jpeg+raw it doesn’t work.
Seems like there is a bug in the mode jpeg+raw That it just captures and saves raw, but I havent checked it on the sd card yet.

I can confirm that AUTO Photo HD Sync is busted on firmware 1.4.0200. RAW+JPG files are saved to the MicroSD card, but the JPG is not sent to the Camera Roll as expected.

I would recommend reporting this via the Go 4 app's Support > Bug Feedback channel, and I will do the same.
2018-1-20
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fans7c840429
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Ex Machina Posted at 2018-1-20 13:01
I can confirm that AUTO Photo HD Sync is busted on firmware 1.4.0200. RAW+JPG files are saved to the MicroSD card, but the JPG is not sent to the Camera Roll as expected.

I would recommend reporting this via the Go 4 app's Support > Bug Feedback channel, and I will do the same.

Thank you man for the trial
Hope they’ll fix it soon!
I was waiting since months for a version which uses the whole screen of the iPhone X and now it’s finally here (or the fw) with another bug :/

But as long as the raw files are on the sd it’s not that worse, just annoying.
2018-1-20
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fans7c840429 Posted at 2018-1-20 13:05
Thank you man for the trial
Hope they’ll fix it soon!
I was waiting since months for a version which uses the whole screen of the iPhone X and now it’s finally here (or the fw) with another bug :/

No problem, and I hope they fix it soon as well -- it's a handy feature!
2018-1-20
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fans7c840429
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Ex Machina Posted at 2018-1-20 13:07
No problem, and I hope they fix it soon as well -- it's a handy feature!

Update:

Problem still exists with DJI GO 4.2.4
2018-1-23
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fans7c840429 Posted at 2018-1-23 09:39
Update:

Problem still exists with DJI GO 4.2.4

Oh well, we did just report the issue. ;)
2018-1-23
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fans096fd200
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fans7c840429 Posted at 2018-1-23 09:39
Update:

Problem still exists with DJI GO 4.2.4

Man, you're not alone in this.
I have the same problem. Now the app shows the RAW sign over the pictures and disappeared the button to download the full size picture. It's really anoying!
2018-1-23
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fans7c840429
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Update:

Problem still exists with DJI Go 4.2.5
2018-1-30
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Ex Machina
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fans7c840429 Posted at 2018-1-30 09:35
Update:

Problem still exists with DJI Go 4.2.5

I think we're going to need a firmware fix for this.
2018-1-30
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Woe Posted at 2018-1-20 07:01
iPhone and iPad doesn’t support raw pictures. You would need a lighting to sd card camera reader to import them to your phone.

Apple devices from the iPhone 6 onward support Raw images. However, I don't know if the native Photos app supports RAW images. But third-party apps like Lightroom can take photos on the iPhone in a raw format, add and edit raw photos.
2018-1-30
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fans7c840429
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Brian88 Posted at 2018-1-30 11:41
Apple devices from the iPhone 6 onward support Raw images. However, I don't know if the native Photos app supports RAW images. But third-party apps like Lightroom can take photos on the iPhone in a raw format, add and edit raw photos.

Did two you read what this is about?
We do not want to save RAW images on the phone.

Read the thread again and watch the video.Its about the JPEG images in the RAW AND JPEG MODE.
2018-1-31
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Why is my phantom pro 4 only saving photos in PNG format now? Last week it was saving in JPG and now, without updating anything, it is randomly only saving in PNG format. I download them from the app to my camera roll on my iPhone X and have changed nothing that I am aware of. I use it weekly, so this is new as of the past 7 days.
2019-10-22
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