ueuezaza
lvl.2
Flight distance : 457976 ft
Italy
Offline
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Hi everyone,
I purchased approx. one year ago my Mavic Pro with DJI Care Refresh and since the program only lasts 1 year, I thought of sending the aircraft in, to repair some minor scratches that I caused during this year.
Last week I received an email from DJI where I had to choose whether to have my aircraft repaired for 200+€ (payed in cash) or to have my aircraft replaced with a new one (99€ cash). I wrote them that I want my aircraft to be repaired, but using the care refresh. They replied me that it is not possible.
To make it short, I have to pay to get my Mavic fixed. Now I am asking myself in which conditions I can have my aircraft fixed using the Care Refresh since DJI advertised it telling that by buying it, I have a replacement balance of 1199€ that can be used to repair the aircraft (except the aircraft is that much damaged that it has to be replaced, but it’s not my case).
Please let me know what you think. At the moment I really feel being fooled by DJI
P.S. Before buying the Care Refresh I read carefully the terms & conditions |
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