GBP
lvl.1
Flight distance : 6050 ft
Canada
Offline
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I have a problem that has been ongoing since October 2017. I purchased a Phantom3 standard aned flew it 4 short times. on the last one, it went up about 50 feet, and just stopped, and fell to the ground. Definitely something wrong with the wifi connect. I immediately contacted DJI support, and after a long process of trying to explain, put on hold, etc. etc., I was finally instructed to send the complete unit and all parts to DJI for repair or replacement.
When they received it, and checked, they told me it was pilot error, yet the repair costs estimate INCLUDED replacing the wifi. Arguing to no avail, I sent them the amount for repair..somewhere around $180.00 US.
I received the unit back in late November. I unpackaged it, noticed there was NO battery, even though their repair invoice showed a battery. I immediately phoned DJI support. They informed me that my missing battery would be shipped out within 2 to 3 weeks.
Making a long story shorter,and after numerous calls to DJI support and several emails back and forth....I STILL DO NOT HAVE MY MISSING BATTERY.
HELP, HELP, HELP. Anybody have this type of experience?, or any advise?
FRUSTRATED
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