Aircraft disconnected
986 8 2018-2-15
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fans0e6461dd
lvl.1
Flight distance : 359170 ft
Spain
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Hello guys. Bought DJI and had problems which I need to solve. Got to say I had a Spark before and had no problems. I gave it to my brother and I bought a new one. This one is a disaster....

I linked both and the iphone 7.

When I open them to start flying it says :
1) GPS
2) Aircraft disconnected (30 seconds)
3) GPS
4) disconnected
5) etc

Sometimes it stays in GPS and i set the RTH position. Then I fly. It starts flying and when I get 70m up or 70m away from me, it gets disconnected and returns. (Aircraft disconnected). Then on the way home i can cancel, i go away again and... aircraft disconnected again and RTH.

Its very annoying to fly like this and idk how to solve it.

When i set a manual channel as channel 2,4 number 3. I can go more time and more far. Maybe 150meters away. Then aircraft disconnected and .

Idk what to do since my friend uses the same drone next to me and he flies 700m away and 200up with no aircraft disconnected at all....

Hope u can give me an answer and thank you si much
2018-2-15
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Solestacz
lvl.4
Flight distance : 489193 ft
United States
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using rc or no?
2018-2-15
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fans0e6461dd
lvl.1
Flight distance : 359170 ft
Spain
Offline

Yes, with rc
2018-2-15
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Linny&HerSpark
Second Officer
Flight distance : 20830 ft
United States
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Is Bluetooth shut off on your phone?
2018-2-15
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fans0e6461dd
lvl.1
Flight distance : 359170 ft
Spain
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Yes bluetooth is off
2018-2-15
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Linny&HerSpark
Second Officer
Flight distance : 20830 ft
United States
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Since you have been able to fly, have you viewed your flight log to see if there were any warnings or errors prior to RTH kicking in? This link will let you view your log, if you haven't already done so: http://www.phantomhelp.com/logviewer/Upload/. WTH, it can't hurt.
2018-2-15
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DJI-Mark
Second Officer

United States
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It helps to consider if there is any type of magnetic interference in your area. Does this happen regardless of where you fly? Is the firmware up to date? If you send me a personal message,  we can see if there is a resolution to this issue.
2018-2-15
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S.J
Second Officer
Flight distance : 322454 ft
Kuwait
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Since you used your phone withcthe previous SPARK, I recommend you delete the old DJI GO4 from your mobile device completely including the folders and install DJI GO4 again .
2018-2-15
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S.J
Second Officer
Flight distance : 322454 ft
Kuwait
Offline

Always ensure the internet can be switched oFF during flight.
2018-2-15
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