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Camera error 3 MA
4025 11 2018-2-21
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fans329a5a1b
lvl.2
Flight distance : 25049 ft
Netherlands
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Hi all,

Phonesupport told me to update the software and reinstall the dji app.i  told them i did that already but the said dobit one more time offourse this didnt worked.


The problem:

I have a camera error 3  on my mavic air. All firmware up to date.

Anyone an idea? Cant find this error using search function.

6EA78828-E6D0-401F-9361-8180149A37E8.jpeg
2018-2-21
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Wachtberger
Captain
Flight distance : 261509 ft
Germany
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I recommend opening a formal support case: https://www.dji.com/support
2018-2-21
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Try resetting the camera within the app but it does look like a DOA case to me too.  
2018-2-21
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fans329a5a1b
lvl.2
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A CW Posted at 2018-2-21 11:45
Try resetting the camera within the app but it does look like a DOA case to me too.

Reset as in reset settings?

DOA? Death on arrival?


Thanks,

Danny
2018-2-21
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A CW
Captain
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fans329a5a1b Posted at 2018-2-21 12:04
Reset as in reset settings?

DOA? Death on arrival?

Yeah, reset camera settings - at the bottom of the list in the camera settings menu of the app - with other options like turing off/on the histogram. Try that and see if it works.

DOA - nearly - dead on arrival - a warranty term defining a product that was delivered broken so you should get a brand new replacement if you follow Wachtbrtger's link which I suggest you do asap if the reset fails. Good luck
2018-2-21
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fans329a5a1b
lvl.2
Flight distance : 25049 ft
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A CW Posted at 2018-2-21 12:11
Yeah, reset camera settings - at the bottom of the list in the camera settings menu of the app - with other options like turing off/on the histogram. Try that and see if it works.

DOA - nearly - dead on arrival - a warranty term defining a product that was delivered broken so you should get a brand new replacement if you follow Wachtbrtger's link which I suggest you do asap if the reset fails. Good luck

Tried it, no result. Sent an email to support!

Thanks for your time.

Danny
2018-2-21
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A CW
Captain
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United Kingdom
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fans329a5a1b Posted at 2018-2-21 12:14
Tried it, no result. Sent an email to support!

Thanks for your time.

Never mind - the camera is bust then mate! Good luck on getting a new one back quickly.
2018-2-21
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi Danny, if restarting the drone or refreshing the firmware doesn't help, I would also suggest sending the drone in so we can help to take care of it. Since you'd sent the email, please wait for the reply. Sorry for the difficulties.
2018-2-21
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taden
lvl.4
Flight distance : 2988835 ft
Lithuania
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hey, have you any results with your case? I got same situation with my mavic air, but also can't get any answer.
2018-5-20
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APPSolute
lvl.3
Flight distance : 25095 ft
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Hungary
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This error occured to me when I replaced the camera module, see this: https://forum.dji.com/thread-149841-1-1.html
2018-6-6
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TwinCityAerial
lvl.4
Flight distance : 1621188 ft
United States
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APPSolute Posted at 2018-6-6 23:34
This error occured to me when I replaced the camera module, see this: https://forum.dji.com/thread-149841-1-1.html

I was reading your post before I read this one, did you ever find a solution? I am having the exact same problem after changing gimbal.
2019-2-4
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mauriciocruzdrones.com
First Officer
Flight distance : 716375 ft
Argentina
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Hola. Una solución para el Error Code 3 luego de cambiar el gimbal es quitar el sensor de la cámara del gimbal original y colocarlo en el gimbal nuevo. No es sencillo pero soluciona el problema.
Saludos cordiales.
Soy mauriciocruzdrones.com
2020-7-1
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