Hi all,

Phonesupport told me to update the software and reinstall the dji app.i  told them i did that already but the said dobit one more time offourse this didnt worked.


The problem:

I have a camera error 3  on my mavic air. All firmware up to date.

Anyone an idea? Cant find this error using search function.

I recommend opening a formal support case: https://www.dji.com/support

Try resetting the camera within the app but it does look like a DOA case to me too.  

A CW Posted at 2018-2-21 11:45
Try resetting the camera within the app but it does look like a DOA case to me too.

Reset as in reset settings?

DOA? Death on arrival?


Thanks,

Danny

fans329a5a1b Posted at 2018-2-21 12:04
Reset as in reset settings?

DOA? Death on arrival?

Yeah, reset camera settings - at the bottom of the list in the camera settings menu of the app - with other options like turing off/on the histogram. Try that and see if it works.

DOA - nearly - dead on arrival - a warranty term defining a product that was delivered broken so you should get a brand new replacement if you follow Wachtbrtger's link which I suggest you do asap if the reset fails. Good luck

A CW Posted at 2018-2-21 12:11
Yeah, reset camera settings - at the bottom of the list in the camera settings menu of the app - with other options like turing off/on the histogram. Try that and see if it works.

DOA - nearly - dead on arrival - a warranty term defining a product that was delivered broken so you should get a brand new replacement if you follow Wachtbrtger's link which I suggest you do asap if the reset fails. Good luck

Tried it, no result. Sent an email to support!

Thanks for your time.

Danny

fans329a5a1b Posted at 2018-2-21 12:14
Tried it, no result. Sent an email to support!

Thanks for your time.

Never mind - the camera is bust then mate! Good luck on getting a new one back quickly.

Hi Danny, if restarting the drone or refreshing the firmware doesn't help, I would also suggest sending the drone in so we can help to take care of it. Since you'd sent the email, please wait for the reply. Sorry for the difficulties.

hey, have you any results with your case? I got same situation with my mavic air, but also can't get any answer.

This error occured to me when I replaced the camera module, see this: https://forum.dji.com/thread-149841-1-1.html

APPSolute Posted at 2018-6-6 23:34
This error occured to me when I replaced the camera module, see this: https://forum.dji.com/thread-149841-1-1.html

I was reading your post before I read this one, did you ever find a solution? I am having the exact same problem after changing gimbal.

Hola. Una solución para el Error Code 3 luego de cambiar el gimbal es quitar el sensor de la cámara del gimbal original y colocarlo en el gimbal nuevo. No es sencillo pero soluciona el problema.
Saludos cordiales.
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