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CrystalSky Backlight Issues?
884 10 2018-2-22
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Burlingtonfilms
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Hi,

I was thinking of buying 2 Crystalsky monitors for this years shoots.  But when I went to buy them on Amazon, a lot of people are reporting quality issues with the backlight.  Can anyone confirm if this is a legit issue?  Thank you.

https://www.amazon.com/DJI-Cryst ... keywords=crystalsky
2018-2-22
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Forestjim
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I don’t think it was a quality issue but a bug in DJI Go 4. So far so good. No signs of getting hot after the update.
2018-2-23
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lannes
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Forestjim Posted at 2018-2-23 02:01
I don’t think it was a quality issue but a bug in DJI Go 4. So far so good. No signs of getting hot after the update.

Yeah, but Marty  you have had  to send all your faulty Ultras back to have the panel replaced or the whole unit replaced, that has to be hardware right  ?

I am not sure it's only a software issue, but the software did contribute to extra load on the cpu etc.
We'll both tell Burlington films it's ok to buy one in 6mths  
2018-2-23
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rosobot
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The update didn't work for me or a friend. Both went yesterday...  I think the screen is great when it works but I can't trust it or rely on it so will be seeking a full refund.
2018-2-23
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lannes
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The normal brightness models appear to be ok, my 5.5 has worked flawlessly for 5 months
2018-2-23
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Forestjim
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lannes Posted at 2018-2-23 03:14
Yeah, but Marty  you have had  to send all your faulty Ultras back to have the panel replaced or the whole unit replaced, that has to be hardware right  ?

I am not sure it's only a software issue, but the software did contribute to extra load on the cpu etc.

Yes.... good point.... I may have been a little hasty saying it maybe just a software issue.
2018-2-24
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DJI Thor
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The CS should work properly in each condition. For those who have issues with Crystalsky, please kindly contact us and provide the details. You can also contact us via the online chat, here’s the link to contact us: http://www.dji.com/support, thank you for your support.
2018-2-25
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DJI Thor
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rosobot Posted at 2018-2-23 18:21
The update didn't work for me or a friend. Both went yesterday...  I think the screen is great when it works but I can't trust it or rely on it so will be seeking a full refund.

Hi there, had you reported the issue to our support? Or would you mind providing us with the details? We would like to know and check. Thank you.
2018-2-25
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rosobot
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DJI Thor Posted at 2018-2-25 23:44
Hi there, had you reported the issue to our support? Or would you mind providing us with the details? We would like to know and check. Thank you.

My second unit is getting replaced tomorrow.  Reported to the company I purchased it from and they have been dealing with DJI this time around as I won't impressed.  Hard to rely on the monitor as a commercial operator.  We will see how long the third one lasts.
2018-2-26
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DJI Thor
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rosobot Posted at 2018-2-26 20:16
My second unit is getting replaced tomorrow.  Reported to the company I purchased it from and they have been dealing with DJI this time around as I won't impressed.  Hard to rely on the monitor as a commercial operator.  We will see how long the third one lasts.

Sorry for the inconvenience. If you have the case number, please provide it to me, I would like to keep an eye on it. Hope the thing will be sorted out soon.
2018-2-27
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sitka_rn
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I had a Crystalsky Ultra completely fail less than 90 days old. I am asking for a replacement as it was >$900 for the unit. I only used it a few times and it went "black". Started with the heating issues after one of the firmware updates...  The unit is in the hands of a repair technician. I cannot get a confirmation of why I do not automatically get a replacement with a "New" unit vs unknown refurbished unit  and batteries. I am also told that the original warranty only goes back to the original date of purchase  even if replaced... The warranty does not reset to the new date.    If DJI is so committed to their QA program...  The 12 months should start over when the new or replacement unit is received....   I would advise holding off until the known failure issues disappear from the forums. There is a growing issue of failures with these models
2018-2-27
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