Does anyone have any idea on how to fix the auto focus. Ive reset my gimble, reset my camera, re calibrated my IMU and Compass. Nothing has fixed this issue

What happens on the screen of your viewing device when you tap to focus?

Lamplighter55 Posted at 2018-2-27 16:10
What happens on the screen of your viewing device when you tap to focus?

Nothing just stays out of focus.

Hi,

Unfortunately, mine started doing this within 20 days and two flights. Like you, nothing worked, and there were quite a few messages about this problem, so I sent it back and got a new replacement, working good so far.

rparge Posted at 2018-2-27 17:17
Hi,

Unfortunately, mine started doing this within 20 days and two flights. Like you, nothing worked, and there were quite a few messages about this problem, so I sent it back and got a new replacement, working good so far.

Did they do that free of charge? Or did you have the protection plan? Ive had the drone for 5 days, worked fine yesterday

Hi there, please try to refresh the latest firmware for the drone, keep the camera in Auto mode. If it doesn't help, please provide me with some screenshots or a short video for reference. If it needs to send back, our engineers will help to check, if it is a warranty case, we will have your drone replaced/repaired with no charge. Please contact our support for a further help. http://www.dji.com/support

How do i refresh the firmware. There was just an update today for it.

DroneFlyer95 Posted at 2018-2-27 17:22
Did they do that free of charge? Or did you have the protection plan? Ive had the drone for 5 days, worked fine yesterday

I purchased through Amazon, so it was replaced in two days.