I work for a TV station and was flying over a procession for a slain police officer today when my Crystalsky 7.85" Ultra went completely black.  It looks like the backlight went out.  If I look in a dimly lit room, I can barely see the screen and can hear the clicks when I hit buttons.

Luckily, I had a second Crystalsky 7.85 (not ultra), and was able to quickly swap, but if I didn't have that with me, it could have been a REALLY bad situation.  


I tried calling DJI support this afternoon, but was never able to reach a live person.  I gave up after almost 2 hours.  Not good DJI!


I am a Part 107 pilot (and Private Pilot) and have years of UAS experience.

Hi bakerfox, we are so sorry for the unpleasant experience with the CrystalSky, it looks like there may be hardware issue with the display, please fill in online repair form to start a ticket and send in the device for further evaluation, we apologize again for the inconvenience that has been caused to your work.

Thank you Mindy, I sent it off today.  Do you know how long turn-around generally takes?  We use this for news gathering at our television stations.