djiuser_A4NKykrqhg0k
lvl.3
Flight distance : 189026 ft
United Kingdom
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DJI Thor Posted at 2018-3-4 18:47
If you regained the signal when the drone entered into Critical Low landing mode, that last location you can view on the app might be the last location of the drone, but if it was windy, or any other factors, it is hard to say. But you can go the app and check the last coordination and find the drone. At the same time, please also contact our support to start a ticket, we will help to make data analysis if the drone is under warranty period (within 12 months old), if it's a warranty case, we will compensate the drone according to After-Sales Policy.
Here’s the link to contact us: http://www.dji.com/support
Thank you very much for your assistance, regarding what you have just said about the last known coordinates from the app, ive been using that location since friday to find it but i think its gone forever im afraid. ive contacted dji support and raised a case number and the analysis team are in decision as to whether this will be a warranty case or not..
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