djiuser_9O19Q4bcWPlO
lvl.2
Flight distance : 97224 ft
United States
Offline
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I purchased a Used Phantom 3 Professional a few months ago (I own 2 Mavic Pro Platinums, I’m not new to this! The mavics are great so far ) when I did the Firmware update it killed the video downlink! I am now flying blind! After weeks of searching for information about this it turns out that a lot of people have had their Phantoms Damaged by the Firmware! And no the drones not under warranty but that should not matter since it was Dji’s Firmware that caused the issue! Calling Dji was fruitless they want to make me 1.) pay to ship the drone both ways , and 2.) pay for the repair! Is this how dij does business? They know there’s a problem that some drones are damaged by this because the board above the Gimble may overheat and damage it! There’s a lot of warnings about updating the Phantom because of this and to put a strong fan in front of the drone to keep the board cool! This is not mentioned in the Firmware release information anywhere or on Dji’s website! I have read some people have had there phantoms fixed for free when this happened but only if they made it clear that it was something Dji did that cause it! Now what do it do? Bit the bullit and pay Dji to Repair my P3P so they can profit from there mistake? Or give up and trash the phantom and sell both Mavic’s and wait till another company makes a drone worth buying? I have several thousand dollars invested in Dji products I had several other Dji products in my list including the a Phantom 4 and a Inspire 2! Anyone here work for DJI that can help with this? Calling is pointless since you have to talk to different departments and get transfered back and forth to possibly different locations! The cost of shipping the Phantom from the east coast to the west coast is expensive enough that will probably cost me over $100 both ways insured! Not a happy Dji Customer! |
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