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Mavic stuck on macro mode
1277 19 2018-3-15
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Bastien Flies
First Officer
Flight distance : 545236 ft
Spain
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Hi guys,
I'm spending two days in beautiful Ibiza, Spain and today my Mavic got stuck on macro mode so it's useless which is VERY frustrating...
Things I've tried so far :
- resetting camera settings
- recalibrating gimbal
- Switching back and forth between PAL and NTSC modes
- calibrating IMU

Nothing worked so far... I've been looking for answers on here, on mavicpilots, youtube, etc. and I'm stuck.
Guys please, PLEASE tell me there's a way I can fix it without sending it to DJI. I'm so frustrated and angry right now





That is exactly the same problem this guy experienced:


2018-3-15
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Mr. Information
lvl.4

Philippines
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What do you mean MACRO mode?  Can you  put pictures or video of the issue
2018-3-15
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Bastien Flies
First Officer
Flight distance : 545236 ft
Spain
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Mr. Information Posted at 2018-3-15 10:51
What do you mean MACRO mode?  Can you  put pictures or video of the issue

I just edited my question with a youtube video of the issue. Everything is blurry but the area 5cm (2.5 inches) in front of the camera...
2018-3-15
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Mr. Information
lvl.4

Philippines
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Try these troubleshooting:

1. Uninstall and reinstall the application Dji go
2. Firmware update via DJI Go app or Dji assistant 2 Make sure both says updated
3. Check the wiring of cables of drone and remote specially on the gimbal for any external damage
5. Factory reset via dji assistant 2 make sure to save files first
8.fully turn off and turn on the aircraft and remote remove batteries.
9. Check overall status/Aircraft status on dji go upper left icon and what errors are seen?
10. Have you tried using another phone or tablet to control the drone do you experience the same issue?
11. Have you tried another location or multiple locations if you experience the same?
12. Check for any debris or obstruction on the unit gimbal
2018-3-15
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V_kingo
Second Officer
Flight distance : 310157 ft
Chile
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I would like to add:

- Downgrade the firmware.

- Try removing the SD (I read that somebody put a video in the SD and that block the camera).

If nothing works, apparently the solution is just change the camera.

I hope you can fix it.
2018-3-15
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B1houdini
Captain
Flight distance : 773967 ft
United States
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First time I heard of auto focus not working.
Have you tried to program ether C1 or C2 to auto focus?
Might just send a signal to the camera to adjust focus .
2018-3-15
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, please try to refresh the latest firmware via the DJI Assistant 2. If it doesn't help, please provide me with your firmware info for further confirmation. And I will forward this case to our engineers, will get back to you once I hear from them.
2018-3-15
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Simmo1
First Officer
Flight distance : 1624 ft
Australia
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Will the auto focus work if the VPS senses something directly in front of it??
2018-3-15
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, another update, please try to restart the drone for multiple times, if it doesn't help, we suggest sending the drone in. Please contact our support to start a case: http://www.dji.com/support
2018-3-16
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Bastien Flies
First Officer
Flight distance : 545236 ft
France
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DJI Thor Posted at 2018-3-16 00:54
Hi there, another update, please try to restart the drone for multiple times, if it doesn't help, we suggest sending the drone in. Please contact our support to start a case: http://www.dji.com/support

I tried everything, even a downgrade... I'm starting a case. Thanks Thor
2018-3-19
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DJI Thor
Administrator
Flight distance : 13602 ft
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Bastien Flies Posted at 2018-3-19 13:01
I tried everything, even a downgrade... I'm starting a case. Thanks Thor

Sorry for the late reply. Hope you can get the drone back soon. If there is anything I can help, please feel free to let me know.
2018-4-7
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fansdc2c6761
lvl.2
Flight distance : 13084 ft
Guernsey
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Bastien Flies Posted at 2018-3-19 13:01
I tried everything, even a downgrade... I'm starting a case. Thanks Thor


Sounds like pretty much the same issue I’m having.  Only difference is mine does not seem to focus on anything - even macro..  Also - would yours work for a while after reset and then crash out again?

Have DJI shine any light on what was wrong having looked at your Mavic?
2018-4-7
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lannes
Captain
Flight distance : 4465 ft
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Australia
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Bastien Flies Posted at 2018-3-19 13:01
I tried everything, even a downgrade... I'm starting a case. Thanks Thor

You probably accidently hit the joystick button (or what DJI call the 5d button), left to right causes the camera to zoom in or zoom out.
You just need to zoom out , by toggling and holding the joystick to the right

See the photo


2018-4-8
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WebParrot
Captain
Flight distance : 8871 ft
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United States
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Check your C1/2 settings and the 5D button setting options.  Look for one of the settings for AE lock.  I believe the AE lock also locks the focus.  If you had zoomed out (or in) and hit the AE lock the focus may still be locked in that position and unable to re focus.  Also try switching between Manual (MF) and Auto (AF) Focus after resetting the AE.
2018-4-8
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Gsy-Nigel
lvl.2
Flight distance : 13084 ft
Guernsey
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Thanks for your suggestions.  Pretty sure it’s neither the zoom or the exposure lock.  Happens every flight and sometimes when turning on.  Am pretty sure not accidentally hitting the 5d button and AE lock not set as an option.  I did play with zoom and AE but neither messed up focus.
2018-4-8
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Bastien Flies
First Officer
Flight distance : 545236 ft
France
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fansdc2c6761 Posted at 2018-4-7 23:26
Sounds like pretty much the same issue I’m having.  Only difference is mine does not seem to focus on anything - even macro..  Also - would yours work for a while after reset and then crash out again?

Have DJI shine any light on what was wrong having looked at your Mavic?

Nope, it got stuck someday and then never worked again. I brought it back to the store where I bought it. They changed it but didn't say what was wrong with it...
2018-4-12
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Bastien Flies
First Officer
Flight distance : 545236 ft
France
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lannes Posted at 2018-4-8 00:55
You probably accidently hit the joystick button (or what DJI call the 5d button), left to right causes the camera to zoom in or zoom out.
You just need to zoom out , by toggling and holding the joystick to the right

Thanks mate. Hope it wasn't that silly haha, wish I had tried though, but it seems pretty unlikely.
Sent it back, got a new one, never got to understand what happened...
2018-4-12
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Bastien Flies
First Officer
Flight distance : 545236 ft
France
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Thanks for your help guys. I fixed this buy bringing it back to the store I bought if from. DJI France replaced it. It's a shame they didn't  give any explanation...
2018-4-12
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TexasAerials
First Officer
Flight distance : 566952 ft
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Bastien Flies Posted at 2018-4-12 07:10
Thanks mate. Hope it wasn't that silly haha, wish I had tried though, but it seems pretty unlikely.
Sent it back, got a new one, never got to understand what happened...

in your video, it looks like AE lock is on in the upper right corner of the screen (little lock symbol next to AE).  
2018-4-12
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Ahmed Hussain
Captain
Flight distance : 1279216 ft
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Kuwait
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It wasn't macro focus, just the focus stuck at the 0.5 m.

There is NO macro focus in the Mavic.

It might be a mechanical issue with the camera lens.
2018-4-12
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