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Battery doesn't charge after 2 hours
925 15 2018-3-16
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fans778bd53e
lvl.4
Flight distance : 191211 ft
Netherlands
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Hi.

I've a question related to my brand new DJI spark. I've bought the fly more package and one out of the two batteries doesn't want tto charge. I tried after tips on this forum to charge it with the cable, but it gives the same lights. Doesn anyone know what to do?

Never used the battery before by the way! I tried to first charge it together with the other battery, after the other battery has finished charging it gave a flickering green and red color.

2018-3-16
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fans778bd53e
lvl.4
Flight distance : 191211 ft
Netherlands
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With the Youtube link!
2018-3-16
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Mullheliflier
Captain
Flight distance : 5808442 ft
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United Kingdom
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I had to return one of my fly more batteries which had the same issues.. Turned around in about 2 weeks. You are near DJI service centre so  it should hopefully be quicker
2018-3-16
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Jerpie
lvl.4
Flight distance : 191211 ft
Netherlands
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Mullheliflier Posted at 2018-3-16 06:27
I had to return one of my fly more batteries which had the same issues.. Turned around in about 2 weeks. You are near DJI service centre so  it should hopefully be quicker

You had this too?
E4E7676B-4056-4DE4-80CC-FB9EEF6018F7.jpeg
2018-3-16
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Mullheliflier
Captain
Flight distance : 5808442 ft
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United Kingdom
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I don't know if my charger went red, but the battery would not charge and showed a large cell variation in the Go 4 App.
2018-3-16
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S-e-ven
Captain
Flight distance : 5831237 ft
Thailand
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Some time ago, my dealer told me that in some combos only one battery was working. Perhaps yours is one of that time, still?
2018-3-16
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Mr. Information
lvl.4

Philippines
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dude since it is brand new  get a replacement asap.  Contact dji support at dji.com
2018-3-16
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Jerpie
lvl.4
Flight distance : 191211 ft
Netherlands
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Mr. Information Posted at 2018-3-16 08:35
dude since it is brand new  get a replacement asap.  Contact dji support at dji.com

DJI aint easy with returns...

Brief Description of the Damage
· Scanned/imaged copy of the Proof of Purchase (Purchase Receipt).
· Photos of the battery, including the Serial number.
· Screenshot of the battery info, from the DJI GO app (Settings > Aircraft Battery).
· Has the battery been involved in any rough landings or crashes? If yes, please send us the DJI account (email address) you used for that flight and the specific time of that flight so we can analyze the problem.

Also, kindly provide a short video clip showing the issue containing the following:
1. The clear shooting of a serial number of the battery bottom.
2. A workable battery that works well with the charger.
3. Test the faulty battery with the same workable charger (need to press the power button to prove if the battery is fully charged or cannot be turned on).
2018-3-18
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DJI Elektra
Administrator
China
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Hi, there. In your situation, please contact our support and follow their instruction. Here is the link: http://www.dji.com/support Thanks for your support.
2018-3-18
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Arcobaleno Reborn
lvl.4

Philippines
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Jerpie Posted at 2018-3-18 02:54
DJI aint easy with returns...

Brief Description of the Damage

dude dji has 14 days guarantee if you once there is a product issue
2018-3-19
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Jerpie
lvl.4
Flight distance : 191211 ft
Netherlands
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Does anyone know how much time a repair costs?
2018-3-22
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Jerpie
lvl.4
Flight distance : 191211 ft
Netherlands
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DJI sent me a new battery
2018-3-27
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A CW
Captain
Flight distance : 13838848 ft
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United Kingdom
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Jerpie Posted at 2018-3-27 09:09
DJI sent me a new battery

Cool - glad thats sorted for you!
2018-3-27
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RjMllr
Second Officer
Flight distance : 17913 ft
Philippines
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Jerpie Posted at 2018-3-27 09:09
DJI sent me a new battery

Glad DJI sorted this out
2018-3-27
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Av8or1ab
lvl.1
Flight distance : 4478 ft

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DJI doesn't care about their customers. Attached is my support thread asking for remediation and being told that they won't help.




2020-7-31
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CallMeAlan
First Officer
Flight distance : 27434 ft
United Kingdom
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Are you really looking for every battery issue post and replying to it with your tl;dr crap that nobody will read?
2020-7-31
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