Sea Parrot
lvl.3
Flight distance : 89154 ft
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Excellent to hear it was replaced so quickly - no less and no more than I'd expect.
I spent over 33 years working for a company that prided itself on customer service, and although our prices weren't the cheapest.... our customers kept coming back to us and bet their business (or government department, ...) on what we provided. I hope DJI follow the same paradigm.
From what I've read on this forum, on other forums, and heard from friends who use DJI equipment professionally (Matrice, Inspire, Ronin and Mavic) the support has been pretty damn good.
Mavic equipment is getting quite a lot of use in professional applications as it's inexpensive and yet delivers when it's the right solution. I hope and pray that DJI keep investing in support, whether it's online, offline, MTTF, equipment morphology, spare and repair longevity, ... that's what will keep people coming back and rebuying.
What I learnt in 33 years : One upset customer can do more damage then ten positive customers can do good. I made a point of never having an upset customer.
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