Dear DJi Friends
I have a big problem with my Spark
How can I repair or correct this error in my spark?
Three months ago I bought a spark here in Monterrey, Mexico in a store called Liverpool, where they told me that the guarantee was with DJi with them, my Spark did not respond to the RC command and it crashed, when I want to fly I see the attached screen in the image.
I contacted DJi USA and they gave me a number here in Mexico to have it repaired but they answered the call and they told me they would send me the requirements to repair it but I have three weeks and they do not send me data to send them, they can tell me how I can repair?? please

Thank you in advance for your response and receive a great greeting

[img]https://forum11.djicdn.com/data/attachment/forum/blob:https://forum.dji.com/23083198-070e-4261-8bc7-67ffcd85dc61[/img]

Joel Puente

Sorry this is the picture

fansff8bba93 Posted at 2018-4-1 17:27
Sorry this is the picture
[view_image]

Hi, in your case, we would recommend you send it back for check. Did you contact our support? Please tell me your case number. If not, please open a case with us: http://www.dji.com/support