DJI Mindy
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fansf0f2b259 Posted at 4-8 17:04
I have DJI Care Refresh. I crashed my drone and submitted it a claim form and sent my drone to Texas repair center. I FORGOT TO CLICK EXPRESS REPAIR :/ Is there any way I can pay for it over the phone and have a replacement sent back ASAP?
Hi there, sorry for the what happened, DJI Care Refresh Express needs to be paid and can only be paid in advance when filling in online repair form. Since the drone is already in transit, it will be a normal DJI Care Refresh service, that is, we will diagnose the drone when it arrives and then sends you the quotation of DJI Care Refresh, you pay for it and then the replacement will be shipped out, but we will remark in the case that you need it urgently and inform the repair center to expedite the process, appreciate your understanding and patience. |
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