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Mavic Air to repair at DJI NL
901 5 2018-4-12
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djiuser_teUaow7VRzK8
lvl.2
Flight distance : 210538 ft
Italy
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I sent to DJI Nl through DJI Italy my Mavic air to repair after a crash (RMA number BVTMKRB79). How can I verify if they already received it?  Any idea about the repair time? Thanks
2018-4-12
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A CW
Captain
Flight distance : 12810843 ft
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United Kingdom
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You should have a been given a tracking number by the courier. Return times are typically 1-4 weeks.  
2018-4-12
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Montfrooij
Captain
Flight distance : 1915335 ft
Netherlands
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It is probably close to my home now
2018-4-12
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DJI Thor
Administrator
Flight distance : 13602 ft
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Hi there, please kindly contact your dealer to get the case number CAS-XXXXXXX-XXXXXX, then you can check the repair progress at https://repair.dji.com/en/support/RepairTrace
Or you can also provide me with your case number, I would like to help to check.
2018-4-12
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Giuby65
lvl.2
Flight distance : 210538 ft
Italy
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DJI Thor Posted at 2018-4-12 18:33
Hi there, please kindly contact your dealer to get the case number CAS-XXXXXXX-XXXXXX, then you can check the repair progress at https://repair.dji.com/en/support/RepairTrace
Or you can also provide me with your case number, I would like to help to check.

Hallo

I have the case number BVTMKRB79 from DJI Italy; in addition they wrote me that that have been paid DJI NL
2018-4-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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Giuby65 Posted at 2018-4-16 08:00
Hallo

I have the case number BVTMKRB79 from DJI Italy; in addition they wrote me that that have been paid DJI NL

Sorry that this case number is not available in our system, the correct format should be CAS-xxxxxx-xxxxxx, if you need any further assistance, please get the case number from your dealer. Thank you.
2018-4-16
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