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Need Help: Battery Cell Broken
4775 13 2018-4-15
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jerlezara
New
Philippines
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Hi DJI Team,


Still having issues with my Mavic Pro Battery, having the said error. Gone all through all troubleshooting provided by support and online but still no go. I've already contacted DJI Support and was given case number CAS-1678899-G9V8Q6. Still getting update from them. Any chance here?


Thanks
Jerry
2018-4-15
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DJI Diana
Administrator
Flight distance : 2408 ft

Offline

Hi Jerry, it has been forwarded to the related support. If there is an update, they will let you know at the first time, please don't worry. Thank you and appreciate your good patience.
2018-4-15
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Rocky.P
lvl.1
Flight distance : 7507 ft
Malaysia
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I have same probable just happen last week, please need help....
2018-4-15
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Rocky.P
lvl.1
Flight distance : 7507 ft
Malaysia
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I have same probable just happen last week, please need help.... 09UADBU03101FL
2018-4-15
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Arvada
lvl.2
Flight distance : 398822 ft
United States
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I just got the same error on one of my batteries and need to know what to do.  I did follow the instructions and let the battery completely deplete itself then recharged.  The following screen shots are of the error messages, the before and after voltage levels, and finally, as a pro I have an Air Data Subscription and those screen shots show the number of times the battery has been used, and its internal performance.  As you can see it has been used less than 10 times.

DJI....what next?









Kind Regards,
Arvada
2018-4-17
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Tealk
lvl.4
Flight distance : 479613 ft
Romania
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same problem on me ..noone helped me ..crap..now i useit to powerbank mode...DJI have the worst help than other companies.. i use my battery 22 times..never discharged more than 10%, stored on 45% ... on winter season i use that battery once a week ..than ..one cell damage...
2018-4-17
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Flybee
Second Officer
Flight distance : 2203983 ft
Sweden
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I have returned 3 of mine with batteri error and got them replaced, Thank you dji, hope it Will be solved for you aswell
2018-4-17
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Flybee
Second Officer
Flight distance : 2203983 ft
Sweden
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I have returned 3 of mine with batteri error and got them replaced, Thank you dji, hope it Will be solved for you aswell
2018-4-17
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Arvada
lvl.2
Flight distance : 398822 ft
United States
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I didn't use my drone over the winter so it is past the 6 months so they will not replace.  They suggested calling a 3rd party repair center.  Two of my four batteries and as you can see from my screen shots, used them less than one dozen times.
2018-5-3
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Arvada
lvl.2
Flight distance : 398822 ft
United States
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Seriously.....4-6 times on these and they are gone!  Thanks DJI
2018-5-3
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Picanoc Jack
Second Officer
Flight distance : 10321657 ft
Canada
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there was a chap who lost his MP in Hogs Back Ottawa and had it on utube ,  DJI replaced the drone.
2018-5-9
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FlyingMilio
lvl.1
Flight distance : 101007 ft
Netherlands
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Rocky.P Posted at 2018-4-15 23:30
I have same probable just happen last week, please need help....[view_image][view_image]

I got the same thing, only reloaded 4 times and one cell broken! Very disappointed now
2018-5-10
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FlyingMilio
lvl.1
Flight distance : 101007 ft
Netherlands
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Rocky.P Posted at 2018-4-15 23:30
I have same probable just happen last week, please need help....[view_image][view_image]

I got the same thing, only reloaded 4 times and one cell broken! Very disappointed now
2018-5-10
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FlyingMilio
lvl.1
Flight distance : 101007 ft
Netherlands
Offline

Hello DJI,

I just sent in my case CAS-1767484-V7M7V9 because i have a battery error. CELL BROKEN after only 4 times of reloading and normal usage. I bought this in august 2017 as being  my second battery for expanding flight times. Unfortunately it is so quickly damaged, it must be a product failure cause my first battery is still working. Please see some of the screenshots I made.

A question: I made a repair request CAS-1767484-V7M7V9 and DJI asks me to send in the battery but also says that they might charge a fee of 50 euros if I dont pay the quotation for repair. The 50 euros is a lot compared to the price of the battery and return costs. And I think it is a warranty issue. What to do?

Thanks



2018-5-10
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