Just a post to say how pleased I am with DJI and it's customer support.

They engaged me via email and phone to evaluate the issue. I mailed the unit back last week and it arrived late afternoon Thursday. Friday it was logged in, evaluated,  and determined to be a motherboard issue under warranty.

Now it's Monday and my Spark is already headed back to me!

Very pleased....and looking forward to actually being able to fly in sport mode!!!!

Thanks DJI

We are sincerely sorry for the unpleasant experience. Could you please provide me with your case number so I can look into it?

I think you misunderstood my post DJI Paladin......I posted how happy I am with the support.   The issue was resolved very quickly and I was simply posting to say thanks and let others know of the great support!

I apologize, I'm so happy that you are satisfied with the service

Yes, I too have had nothing but the best experiences with DJI support.  I have read alot of complaints from people, but I felt that they communicated well, the prices to repair were fair (my damage was user error) AND they send me a refurbished good as new unit.  I am very please with them!!  

Thanks for all the positive feedback. We will continue to improve our service. Have a nice day!