Was busy videoing and received message on controller, Aircraft disconnected. Did not return to home, please help?

Link to Flight log...http://www.phantomhelp.com/LogViewer/0S6BXLEWV400WBYNH0NF/#

How will anyone help you when you provide no details at all? If you want help, then go to this link and follow the instructions to upload your flight data,m then come back and post a link to the file: http://www.phantomhelp.com/LogViewer/Upload/

Geebax Posted at 2018-5-14 22:07
How will anyone help you when you provide no details at all? If you want help, then go to this link and follow the instructions to upload your flight data,m then come back and post a link to the file: http://www.phantomhelp.com/LogViewer/Upload/

Thanks mate, I was busy doing that. Its in the message above yours.

fans9690d64b Posted at 2018-5-14 22:11
Thanks mate, I was busy doing that. Its in the message above yours.

OK, I will take a look at it.

Hmm, I can't see anything wrong with the flight at all. Perhaps wait until Labroides (member on this forum) comes along and takes a look at it. He is quite expert in reading flight logs.

Geebax Posted at 2018-5-14 22:24
Hmm, I can't see anything wrong with the flight at all. Perhaps wait until Labroides (member on this forum) comes along and takes a look at it. He is quite expert in reading flight logs.

Cheers, thanks for the help. Its left me dumbfounded...

fans9690d64b Posted at 2018-5-14 22:07
Link to Flight log...http://www.phantomhelp.com/LogViewer/0S6BXLEWV400WBYNH0NF/#

I'm afraid that there's not much to go on.
The recorded flight data just stops with you flying out over the highwall and across the pit.
Usually a sudden end of recorded data means either the Phantom has been flown behind an obstacle or the power just stopped.
At the altitude she was at there should have been no obstacles to block signal or interfere with RTH.
Battery was getting low but still OK.
There's nothing to the data to solve the mystery.
If the power shut down, the Phantom should be (smashed) at the bottom of the highwall.

Labroides Posted at 2018-5-14 22:27
I'm afraid that there's not much to go on.
The recorded flight data just stops with you flying out over the highwall and across the pit.
Usually a sudden end of recorded data means either the Phantom has been flown behind an obstacle or the power just stopped.

Yeah, similar to what I was thinking. If it did not return to home, and the flight data just stops like that, it suggests the aircraft lost power in flight.

Thanks guys, was hoping on some closure but I believe the same, it must have lost power. It definitely was high enough to clear any obstacle, it wasn't too far from me and still had enough power to return home.

Sad though. I have checked the area thoroughly and can't find any signs of it, not even a piece.

Appreciate the help.

fans9690d64b Posted at 2018-5-14 22:39
Thanks guys, was hoping on some closure but I believe the same, it must have lost power. It definitely was high enough to clear any obstacle, it wasn't too far from me and still had enough power to return home.

Sad though. I have checked the area thoroughly and can't find any signs of it, not even a piece.

If it is under warrantee then contact DJI Support, they will take a look at the flight log and might find an explanation, might replace it, or might give you a discount on a replacement.

Nigel_ Posted at 2018-5-14 22:59
If it is under warrantee then contact DJI Support, they will take a look at the flight log and might find an explanation, might replace it, or might give you a discount on a replacement.

Thanks, will do.

I'm sorry to read your post. Have you tried to use the feature of Find My Drone? If still no luck, please kindly contact our support and start a case: https://www.dji.com/support Data analysis will be suggested if the drone is still under warranty period.

DJI Susan Posted at 2018-5-14 23:04
I'm sorry to read your post. Have you tried to use the feature of Find My Drone? If still no luck, please kindly contact our support and start a case: https://www.dji.com/support Data analysis will be suggested if the drone is still under warranty period.

Hi, thanks for the sympathy. I tried the "Find my Drone" function, but to no avail. On the P4P remote controller it does not work so I had to Sync my flight records and open up the GO4 app on my ipad to try and find it, unfortunately nothing. I checked the last recorded longitude and latitude recordings in the flight log and still nothing there. I will open up a case to see if they can assist.

DJI Susan Posted at 2018-5-14 23:04
I'm sorry to read your post. Have you tried to use the feature of Find My Drone? If still no luck, please kindly contact our support and start a case: https://www.dji.com/support Data analysis will be suggested if the drone is still under warranty period.

Where does one get the verification code when trying to email Support?

fans9690d64b Posted at 2018-5-15 00:01
Where does one get the verification code when trying to email Support?

I've read your new post and nice to know the verification issue has been figured out: https://forum.dji.com/thread-148619-1-1.html

You can refer the tutorial video to sync the flight record. If there is anything else we can help, please kindly offer the case number, thanks!