I purchased a DJI Care Refresh for my mavic air and its current status is payment confirmed. How long does it take for them to complete the process and send me a verification email?


As of right now, I have just received the invoice.

If you are purchasing DJI Care Refresh separately for a previously purchased DJI product, DJI Care Refresh will be activated automatically within 24 hours. Your service agreement will be sent to you via email. You can check the status here: https://repair.dji.com/en/djicare/coverage If you didn't receive the service agreement within 24 hours, please post the order number here, thank you.

DJI Mindy Posted at 2018-5-16 19:35
If you are purchasing DJI Care Refresh separately for a previously purchased DJI product, DJI Care Refresh will be activated automatically within 24 hours. Your service agreement will be sent to you via email. You can check the status here: https://repair.dji.com/en/djicare/coverage If you didn't receive the service agreement within 24 hours, please post the order number here, thank you.

Thanks, Mindy. That was helpful and I see the details now.

How do I add my drone to my account? I do not see an add device option in my account.

I think you can activate and bind it here:

http://store.dji.com/dji_care_infos/active

LochNessMnstr Posted at 2018-5-17 11:56
Thanks, Mindy. That was helpful and I see the details now.

How do I add my drone to my account? I do not see an add device option in my account.

Which page are you referring to? May I have a screenshot?
The drone has been displayed under your Forum avatar.