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Tello repairing cost
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1288 7 2018-5-22
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djiuser_cF4HPFEgO6PR
lvl.1

Hong Kong
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Hi I bought Tello for less than a month and waited two weeks to have an appointment with the support centre.

The quotation for repairing is high (half of the new tello cost) than my expectation but I can't get a support to discuss over the phone.
ItemQuantityUnit Price(HKD)Total Price(HKD)
电机_CCW_短线116.0016.00
3044_按压直拆_正桨CCW27.2514.50
3044_按压直拆_反桨CW27.2514.50
维修服务费1271.00/H271.00


I wonder why I need to pay for service fee for HKD271 while it is still under warranty.  All it got to fix is the wire attached to one of the motor(电机_CCW_短线).

In addition there are only little worn out at the propeller, which I don't expect to be replaced.  You may see the attached picture.

2018-5-22
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RYZE
Super Moderator

China
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Hey, that would be well received.  Would you be so kind to send us a personal message with your contacts and case number for further assistance?
2018-5-22
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djiuser_cF4HPFEgO6PR
lvl.1

Hong Kong
Offline

Thanks for following up my case. My case number is CAS-1782942-Y2S3Y3. I also sent my emails to you via Personal Message. However I am not sure you can receive the pm while you are offline.
2018-5-23
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RYZE
Super Moderator

China
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djiuser_cF4HPFEgO6PR Posted at 2018-5-23 21:21
Thanks for following up my case. My case number is CAS-1782942-Y2S3Y3. I also sent my emails to you via Personal Message. However I am not sure you can receive the pm while you are offline.

Thanks a lot. That would be well received. I would feedback to the relevant team and there would be an agent who would contact you in 1 - 3 working days.
2018-5-23
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djiuser_cF4HPFEgO6PR
lvl.1

Hong Kong
Offline

Hi.  Nobody contacts me.  Can you help to follow it up?
2018-5-28
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djiuser_cF4HPFEgO6PR
lvl.1

Hong Kong
Offline

Any update?
2018-6-4
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jacksonnai
Captain
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lol I paid 37$ and get a new drone from Ryze read my post about it thx!
2018-6-4
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jacksonnai
Captain
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did you get your drone ? And where you live at?
2018-6-4
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