What does "Shipping Exception" mean?
40372 10 2015-5-14
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chasd.harris
lvl.2

United States
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My P3A was supposedly shipped yesterday from DJI. But this morning the Fed Ex tracking says, "Shipping Exception!" In red print. There is no other explanation of any problem. What does this mean?  Thanks.

Shipment exception

SHENZHEN, CN



2015-5-14
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scrufytam
lvl.2
Flight distance : 1026309 ft
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I got the same thing. If you look near the bottom it says something to the affect that the package was received after FedEx pickup hours?

-

5/14/2015 - Thursday  

4:47 pm Picked up  
SHENZHEN CN

Package received after FedEx cutoff
2015-5-14
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chris
lvl.1

United States
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Same. Once again DJI never fails to amaze me.

2015-5-14
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chasd.harris
lvl.2

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chris@christeel Posted at 2015-5-14 20:21
Same. Once again DJI never fails to amaze me.

Be patient.  The "Shipping Exception" remark on mine disappeared after a few hours and it now says estimated delivery is next Tuesday.  Shopping for a new tablet this weekend.
2015-5-14
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chris
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chasd.harris@gm Posted at 2015-5-14 22:42
Be patient.  The "Shipping Exception" remark on mine disappeared after a few hours and it now says ...

Yes, but that doesn't change the fact they missed the drop off time delaying the deliveries by 4 days.
2015-5-14
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scrufytam
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What's interesting is that beside "Total Pieces" is the number 360
2015-5-14
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kylekc239
lvl.1

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It took them a whole day just to put a shipment sticker on mine and missed the cut off for pick up.  I ordered this on Saturday morning.  DJI is obviously not in a hurry over there.
2016-4-26
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Maxi3D
Second Officer
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scrufytam@gmail Posted at 2015-5-14 16:50
What's interesting is that beside "Total Pieces" is the number 360

It's a kit, in case you missed the fine print. Time to bush up the soldering skill.
2016-4-26
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Maxi3D
Second Officer
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kylekc239@yahoo Posted at 2016-4-26 09:39
It took them a whole day just to put a shipment sticker on mine and missed the cut off for pick up.  ...

They are on island time. No worry, have another drink.
2016-4-26
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Kneepuck
Second Officer
Flight distance : 275105 ft
United States
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scrufytam@gmail Posted at 2015-5-14 13:50
What's interesting is that beside "Total Pieces" is the number 360

That's how many pieces it will be in after fedex gets through with it. Don't bother to open the box. Just give it a shake. If it rattles, just slap on a return shipping label.  
2016-4-26
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gregg1r
lvl.4

United States
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scrufytam@gmail Posted at 2015-5-14 16:50
What's interesting is that beside "Total Pieces" is the number 360

Been there done that.

The shipping exception was the container that was being shipped to the USA. Once the container gets here, US Customs does their thing, then the items are dispatched to the various purchasers.

I see that people haven't learned that direct purchases while appearing to be cheaper, gives you no one to bitch at.

If you've got some time on your hands, contact customer service via chat. You'll get answers that will boggle the mind.
2016-4-26
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