Birge Media Group
lvl.1
United States
Offline
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Mavic controller won't connect to phone + I maintain RC control + Only happen in rural areas
Equipment
- Mavic Pro
- Mavic Pro Controler
- LG V30
- 3 Different USB Cables all that end in USB-C
Firmware
- App 4.2.20
- Mavic 01.04.0300
- Precise Fly Safe (Aircraft) 01.00.01.09
- Precise Fly Safe (App) 01.00.01.09
- Basic Fly Safe 01.00.01.07
I live in South Texas so it can be pretty hot most of the time, not sure if this info helps but I use my Mavic extensively at least 3 times a week and have only had this issue a couple of times but for some reason it has started to happen to me more often and I am trying to track down the issue.
First off I have tried 3 different cables including the original cable I've used both ports on the controller and all cables are properly working. The issue occurs most when I am in rural areas where there should be little wifi interference and sometimes no mobile services.
Startup Process
1. Boot up the Mavic
2. Booth up the controller while connecting to the phone.
3. DJI App starts automatically every time.
When I am at my office or even in a neighborhood in city limits it works without a hitch, but when I am out at the beach or in one of these areas I will run the same process to start but the phone will not connect and will give a warning that the aircraft is disconnected. Now I can control the Mavic with the controller but without the phone connection I cant see or do anything. But the moment I am back at my office or inside the city the phone will connect to the controller and I will have video and all other controls.
I noticed this issue once before and thought it was my phone so I bought a new phone (LgV30) and bought another cable I thought it fixed the issue but once I was back out in these areas the problem occurred again.
I would love to know if anyone else has experienced these issues, especially under these specific circumstances. I would love to know how to fix this because I use the Mavic professionally. I've contacted support and they say they will allow me to send it in for repairs but the wait time is 2-3 weeks to get it back. (which I'm not really sure that's accurate I've heard horror stories about support taking months.
Thanks!
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