So I’ve just upgraded from the Spark to the Air

150 flights with the spark and it never faulted.

Now my brand new air is having connection issues almost every flight.

Today the remote lost connection completely forcing RTH, don’t get me wrong the drone did what it was suppose to do, raised to 50m and come home but I’m quickly
Losing confidence.

Anyone know of any issues

Hi, We apologize for the inconvenience. May I know if you receive an error message? What mobile device are you using? Is the firmware is updated?

Some have had issues some have not - I am very pleased with mine. I find using WiFi custom channel 13 within the app works brilliantly - I've reached 1.3 miles / 6,825' with no signal loss.

DJI Paladin Posted at 2018-6-20 05:40
Hi, We apologize for the inconvenience. May I know if you receive an error message? What mobile device are you using? Is the firmware is updated?

Thanks for the reply DJI

2 worrying occasions now

Today about 30m up 40 meters away, total disconnect which it initiated RTH and headed back. I powered down the RC and powered it back up where it reconnected and I took over. I did get an interference warning. But it didn’t sorta give a poor signal the RC just totally disconnected. Red light

Yesterday.

High interference again. Because unresponsive about 50 meters up, 110 meters away. Drone hovered and wouldn’t respond to input at all. Got down to 19% battery and then decided to respond where I fly it home.

iPhone X, all software upto date far as I know.

Flying in places I’ve flown the spark without problems before.

I’ve also had a 1km flight with no problems so very strange.

A CW Posted at 2018-6-20 05:56
Some have had issues some have not - I am very pleased with mine. I find using WiFi custom channel 13 within the app works brilliantly - I've reached 1.3 miles / 6,825' with no signal loss.

I’m operating in FCC so don’t get 12 or 13.

Had successful flights of over 1km also but this is a new drone and only done about 6 flights so far with 2 bad experiences

NedUK Posted at 2018-6-20 06:11
I’m operating in FCC so don’t get 12 or 13.

Had successful flights of over 1km also but this is a new drone and only done about 6 flights so far with 2 bad experiences

1.3 miles is over 2KM's mate. I use CE and have had no signal issues in 73 flights

A CW Posted at 2018-6-20 06:33
1.3 miles is over 2KM's mate. I use CE and have had no signal issues in 73 flights

Hence my worry 7 flights 2 bad ones

NedUK Posted at 2018-6-20 06:45
Hence my worry 7 flights 2 bad ones

Switch back to CE - sometimes these issues are caused by the device and not the drone.

A CW Posted at 2018-6-20 06:46
Switch back to CE - sometimes these issues are caused by the device and not the drone.

That defiantly wouldn’t solve anything. FCC mode is a total improvement over CE on the basis of signal.

It isn’t the device in FCC it’s the drone and remote

May I ask a stupid question?  I was having similar problems with my MA for a couple flights and realized I had forgotten to pop down the two little legs on the front rotors.  The antennas are located in those pods.  Are they properly folded down pre-flight?

BKahuna Posted at 2018-6-20 07:39
May I ask a stupid question?  I was having similar problems with my MA for a couple flights and realized I had forgotten to pop down the two little legs on the front rotors.  The antennas are located in those pods.  Are they properly folded down pre-flight?

Not a stupid question at all very easy to do and seen a lot do it but no defo down!

NedUK Posted at 2018-6-20 07:39
That defiantly wouldn’t solve anything. FCC mode is a total improvement over CE on the basis of signal.

It isn’t the device in FCC it’s the drone and remote

Well if you're sure you better send it back then for a diagnostic check and possible replacement as it's clearly your drone and no a universal problem.

NedUK Posted at 2018-6-20 07:40
Not a stupid question at all very easy to do and seen a lot do it but no defo down!

If you get high interference messages you should check your flying environment. If you wish so, please upload the flightrecord of one of the flights with connection losses to this site and share the link with us: http://www.phantomhelp.com/LogViewer/Upload/
Or are you wearing a bluetooth device, e.g. Apple watch?
You'll find your flightrecords on your mobile device in a DJI subfolder.

Jessops have actually just offered to replace the unit for peace of mind

Wachtberger Posted at 2018-6-20 07:56
If you get high interference messages you should check your flying environment. If you wish so, please upload the flightrecord of one of the flights with connection losses to this site and share the link with us: http://www.phantomhelp.com/LogViewer/Upload/
Or are you wearing a bluetooth device, e.g. Apple watch?
You'll find your flightrecords on your mobile device in a DJI subfolder.

I’ve no doubt it’s going to be environmental but what’s supervising is I’ve flown these places with the spark and no issues hence the title to the port

What version of Firmware is running on Mavic Air?  

NedUK Posted at 2018-6-20 08:01
I’ve no doubt it’s going to be environmental but what’s supervising is I’ve flown these places with the spark and no issues hence the title to the port

I have also had a Spark before and in comparison can say that I have indeed the impression that the Mavic Air is more sensitive in reporting interferences, just for me this does not lead to disconnects unless the interference is heavy and obvious, like recently with a high voltage power line and substation.
Thus if you want to find out more about your disconnects, please consider posting your relating flightrecord(s).

NedUK Posted at 2018-6-20 08:01
Jessops have actually just offered to replace the unit for peace of mind

That's why I always buy in person - good luck on the replacement.

Wachtberger Posted at 2018-6-20 07:56
If you get high interference messages you should check your flying environment. If you wish so, please upload the flightrecord of one of the flights with connection losses to this site and share the link with us: http://www.phantomhelp.com/LogViewer/Upload/
Or are you wearing a bluetooth device, e.g. Apple watch?
You'll find your flightrecords on your mobile device in a DJI subfolder.

I’ve never done this before is there a guide

NedUK Posted at 2018-6-20 14:15
I’ve never done this before is there a guide

It is explained on the website link that I have posted for you. The flightrecords are on your mobile device in a DJI subfolder.

Wachtberger Posted at 2018-6-20 14:28
It is explained on the website link that I have posted for you. The flightrecords are on your mobile device in a DJI subfolder.

First flight yesterday with issues.

About at 34% battery the drone just stopped and wouldn't move, no disconnection warnings and im sure still a green light on the RC. If I remember I could move the gamble but the drone just wouldn't respond at all..

Hovered until about 19% battery then just started to work again.

http://www.phantomhelp.com/LogViewer/NLH5KFPQJXBUJ4AH4UY9/

To the OP, did you have anything blocking the RC to the MA? Also keep airplane mode on.

Wachtberger Posted at 2018-6-20 14:28
It is explained on the website link that I have posted for you. The flightrecords are on your mobile device in a DJI subfolder.

Second flight today.

Again all fine been up and down the area a couple of times and at about 85% battery it decided to just disconnect from the RC.

the gap in the telemetry must be as I rebooted the RC while it was RTH
http://www.phantomhelp.com/LogViewer/0S9QWLICV43GVB23G0QU/

Both did show a high interference warning but I've never had it just completely disconnect. both in areas I have flown the spark with no issues and both after being there a while.

NedUK Posted at 2018-6-20 14:56
First flight yesterday with issues.

About at 34% battery the drone just stopped and wouldn't move, no disconnection warnings and im sure still a green light on the RC. If I remember I could move the gamble but the drone just wouldn't respond at all..

Thank you for posting this flightrecord which will require some in depth analysis. For me it is too late tonight (past 1 am here) but there are so many pilots here and many far more experienced than I am who might already be able to give you some answers. And after a good sleep I shall be back too, good night for now!

Wachtberger Posted at 2018-6-20 15:09
Thank you for posting this flightrecord which will require some in depth analysis. For me it is too late tonight (past 1 am here) but there are so many pilots here and many far more experienced than I am who might already be able to give you some answers. And after a good sleep I shall be back too, good night for now!

take your time thanks in advance

S.D. Pilot Posted at 2018-6-20 15:00
To the OP, did you have anything blocking the RC to the MA? Also keep airplane mode on.

No defo no Apple Watch I always take it off

NedUK Posted at 2018-6-20 14:56
First flight yesterday with issues.

About at 34% battery the drone just stopped and wouldn't move, no disconnection warnings and im sure still a green light on the RC. If I remember I could move the gamble but the drone just wouldn't respond at all..

Hi Ned, unfortunately this log shows no problems , so I’m thinking you have uploaded wrong log, this log shows aircraft flying out further than 3000ft

NedUK Posted at 2018-6-20 14:56
First flight yesterday with issues.

About at 34% battery the drone just stopped and wouldn't move, no disconnection warnings and im sure still a green light on the RC. If I remember I could move the gamble but the drone just wouldn't respond at all..

Hi Ned, unfortunately this log shows no problems , so I’m thinking you have uploaded wrong log, this log shows aircraft flying out further than 3000ft

hallmark007 Posted at 2018-6-21 03:47
Hi Ned, unfortunately this log shows no problems , so I’m thinking you have uploaded wrong log, this log shows aircraft flying out further than 3000ft

Thank you very much hallmark007, this is why I was puzzled too. Some minor messages but no disconnects visible.

NedUK Posted at 2018-6-20 15:01
Second flight today.

Again all fine been up and down the area a couple of times and at about 85% battery it decided to just disconnect from the RC.

This log does show gap for RC disconnect.  Orange being ''Downlink Restored (after 0m 48.9s)""



            

1607	160.8	2m 40.8s	51.13294248	-3.00527918	P-GPS	24.9
1608	160.9	2m 40.9s	51.13293803	-3.00527316	P-GPS	24.9
Id	Time(seconds)	Time(text)	Latitude	Longitude	FlightMode	Altitude(feet)
1609	209.8	3m 29.8s	51.13327073	-3.00522177	Go Home	166
1610	209.9	3m 29.9s	51.13327087	-3.00522155	Go Home	165.7
1611	210	3m 30s	51.13327097	-3.00522146	Go Home	165.7

     

isn't this a common problem with the latest firmware on mavic Air?  there is a thread with a list of threads about constant disconnections and poor signal on MA.  

NedUK Posted at 2018-6-20 14:56
First flight yesterday with issues.

About at 34% battery the drone just stopped and wouldn't move, no disconnection warnings and im sure still a green light on the RC. If I remember I could move the gamble but the drone just wouldn't respond at all..

This log does not show a gap.  Only Strong Interference to Aircraft.
Does show GPS signal is weak with 19 Sats. prior to Strong Interference.

            

6123	613.2	50.63794645	-2.47196511	Gentle GPS	285.1		19.5	19.2	505.2
6124	613.3	50.63795392	-2.4719625	Gentle GPS	285.1		18.8	19.1	507.9
Id	Time(seconds)	Latitude	Longitude	FlightMode	Altitude(feet)	VpsAltitude(feet)	HSpeed(mph)	GpsSpeed(mph)	HomeDistance(feet)
6125	613.4	50.63796073	-2.47195971	Gentle GPS	284.8		18	17.5	510.4
6126	613.5	50.63796714	-2.47195699	Gentle GPS	285.1		17.1	16.4	512.7
6127	613.6	50.63797324	-2.47195413	Gentle GPS	285.1		16.5	15.7	514.9

     
Later on briefly goes to Joystick mode

            

7108	711.7	50.63806752	-2.47186199	Gentle GPS	285.1		0.2	0	549.6
Id	Time(seconds)	Latitude	Longitude	FlightMode	Altitude(feet)	VpsAltitude(feet)	HSpeed(mph)	GpsSpeed(mph)	HomeDistance(feet)
7109	711.8	50.63806739	-2.47186202	Joystick	285.1		0.2	0	549.5
7110	711.9	50.63806742	-2.47186215	Gentle GPS	285.1		0.2	0	549.5

     

These are defintaly the right logs guys...

Days 1 flight

Only one quick high interference warning, then complete unresponsive and I still have visiuals. No movement to commands from 32% battery until 19%

Day 2 flight

Total disconnect from remote, no warnings of poor signal, yes a warning of high interference again but no low signal quality etc

Had to reboot the remote to reconnect

Day 1 didn’t even auto RTH Where day 2 did!

hallmark007 Posted at 2018-6-21 03:36
Hi Ned, unfortunately this log shows no problems , so I’m thinking you have uploaded wrong log, this log shows aircraft flying out further than 3000ft

The flight was fine at the start no issues and flew a distance it was the back end of the flight as you seen

NedUK Posted at 2018-6-21 15:51
The flight was fine at the start no issues and flew a distance it was the back end of the flight as you seen

Yes I see that and data missing due to turning RC off, when you say didn’t auto RTH when signal was lost , what is your setting for loss of signal, there are 3 possibilities land hover and RTH , it looks like it RTH on one flight because of low battery , but on other day it just hovered so this tells me maybe loss of RC signal is set to hover.

NedUK Posted at 2018-6-20 06:45
Hence my worry 7 flights 2 bad ones

Hence my worry 7 flights 2 bad ones


In regards to 5 succesful flights, and flight over 1KM.  Any chance you upgrade Firmware of Mavic Air after those flights and before 2 bad flights?

Anything changed (settings, update to Smartdevice, update to GO-4, etc.) between 5 succesful flights and 2 bad flights?

hallmark007 Posted at 2018-6-21 16:13
Yes I see that and data missing due to turning RC off, when you say didn’t auto RTH when signal was lost , what is your setting for loss of signal, there are 3 possibilities land hover and RTH , it looks like it RTH on one flight because of low battery , but on other day it just hovered so this tells me maybe loss of RC signal is set to hover.

On the day it hovered the battery was low

On the day it returned home it was 80% battery


I’ll double check what setting it is but I havnt changed it so assume RTH

HedgeTrimmer Posted at 2018-6-21 23:17
Hence my worry 7 flights 2 bad ones

Nope all the same...

Updated everything day I activated and nothing has changed all this is only since Sunday

NedUK Posted at 2018-6-22 04:09
Nope all the same...

Updated everything day I activated and nothing has changed all this is only since Sunday

So another MA user updated me on potential problems with the stock OTG cable and I’ve replaced and had no issues since